Sorry it took so long to respond. Well the shops were overdue, but I was picking up 70-90 shops at a time, so as long as I kept getting them done, I was getting extensions. Well I was updating my scheduler all week and then I went to do the shops this day. I have auto sync turned off, so when I accidentally synced that day, the shops were all removed. Well I was not told that my scheduler had changed and my shops were removed for being overdue. After tons of emails I was given back the shops that were completed, but I did lose the others. Then, when I was given back the shops, I couldn't even do them because I use the app and I couldn't remember any of the names other info after I was home. Really it was my fault for being overdue but then again, at the time, I was really upset no one had notified me of the scheduler change either. After that I have done many more shops with no issues and good communication. It was a day lost and many miles drove for nothing, but it was a lesson learned to always sync throughout the day.