Instead of canceling (automatic bad mark), I let the due date come and pass.
A: The only question in my mind: How did a longtime shopper who knew that cancelling gets an "automatic bad mark," NOT KNOW that letting the due date come and pass - FLAKING - would not be a tremendous bad mark?
B: Kudos to Nikki for identifying the shopper and responding to her situation. I don't work with Ridgway much but I've had good experiences with them.
A: Pretty assumptive statement. After non responsiveness and no alternative method for contact, there were limited choices. Once I make a commitment, I stick to it. Personal ethics. Having worked with computer systems for over 20 years, I chose to believe that the lack of communication could be allocated to software malfunction. Since all communication attempts on my part were met with complete silence, I had this crazy, optimistic thought that maybe, just maybe, there was a glitch somewhere and the fault did not lie within human behavior. By cancelling, I would have sent the message that I was not open to discussion. But if the situation was flagged, then a real person would look at it and provide an additional avenue for communication. This IS what happened. However, the result was not what I expected from a professional, ethical, service centered organization.
B: As for Nikki responding to the situation, words posted do not agree with reality.
"I was able to figure out who the OP is and for the record she was emailed the PDF on April 20th! I have the email I sent her and just reforwarded it to her today. My point is I reply to every email "
I use gmail, so it is a pretty solid format. I have searched by date, by tab and by filtering and find nothing other than the emails I received; stated in the initial post. I might even think that there was a typo or something in my email address if I hadn't received the emails from Frank (cc'd to Nikki). The facts point to more deflection and incorrect information.
My final words on the subject are: I will not work for, nor recommend the company, nor any other organization who supports them. I have registered a complaint with MSPA. (that was just before Nikki suddenly appeared on this board). Life is too short for petty attempts to validate inappropriate behavior. I have much more respect for someone who takes accountability and admits to mistakes. There are so many really great MS companies to work with, that is where my attention and my service will be.
And I will say again I sent you the PDF-I have proof that it left my outbox and I even resent you an email last week. Me coming to this board was only b/c a very kind person alerted me as to what was going on! PDF's get lost in spam or junk FYI
I completely agree with Susiweb. I've found that Nikki is uncommunicative when it matters, and has punished other shoppers and myself after avoiding our emails. Those emails were and are not in spam. Both a few other shoppers I know and I have experienced complete silence from Nikki when we have tried to alert her about a potential scheduling conflict, or to ask a question that requires some thought.
Best to stay away from companies with this problem, I've found. I'm thrilled with the companies I've chosen to work with, and no longer have the stress associated with Ridgeway. Life is short.