Feedback JMRidgway

Can anyone tell me why my shop log states the day it was paid on but when I look on my Paypal the date is a totally different date from the day they said they paid me.

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@roflwofl wrote:

@Susiweb wrote:


Instead of canceling (automatic bad mark), I let the due date come and pass.

Suze

A: The only question in my mind: How did a longtime shopper who knew that cancelling gets an "automatic bad mark," NOT KNOW that letting the due date come and pass - FLAKING - would not be a tremendous bad mark?

B: Kudos to Nikki for identifying the shopper and responding to her situation. I don't work with Ridgway much but I've had good experiences with them.

A: Pretty assumptive statement. After non responsiveness and no alternative method for contact, there were limited choices. Once I make a commitment, I stick to it. Personal ethics. Having worked with computer systems for over 20 years, I chose to believe that the lack of communication could be allocated to software malfunction. Since all communication attempts on my part were met with complete silence, I had this crazy, optimistic thought that maybe, just maybe, there was a glitch somewhere and the fault did not lie within human behavior. By cancelling, I would have sent the message that I was not open to discussion. But if the situation was flagged, then a real person would look at it and provide an additional avenue for communication. This IS what happened. However, the result was not what I expected from a professional, ethical, service centered organization.

B: As for Nikki responding to the situation, words posted do not agree with reality.
"I was able to figure out who the OP is and for the record she was emailed the PDF on April 20th! I have the email I sent her and just reforwarded it to her today. My point is I reply to every email "

I use gmail, so it is a pretty solid format. I have searched by date, by tab and by filtering and find nothing other than the emails I received; stated in the initial post. I might even think that there was a typo or something in my email address if I hadn't received the emails from Frank (cc'd to Nikki). The facts point to more deflection and incorrect information.

My final words on the subject are: I will not work for, nor recommend the company, nor any other organization who supports them. I have registered a complaint with MSPA. (that was just before Nikki suddenly appeared on this board). Life is too short for petty attempts to validate inappropriate behavior. I have much more respect for someone who takes accountability and admits to mistakes. There are so many really great MS companies to work with, that is where my attention and my service will be.
My paypal says the 18th almost every month, but the shop log has a totally different date on it.
And I will say again I sent you the PDF-I have proof that it left my outbox and I even resent you an email last week. Me coming to this board was only b/c a very kind person alerted me as to what was going on! PDF's get lost in spam or junk FYI
@nikki4JMR wrote:

And I will say again I sent you the PDF-I have proof that it left my outbox and I even resent you an email last week. Me coming to this board was only b/c a very kind person alerted me as to what was going on! PDF's get lost in spam or junk FYI

I do have the attachment you sent on Aug 5. found in spam. I also have the three emails sent or cc'd to/with/from you that were sent in relation to this particular assignment, plus the account creation confirmation email.
I do not have anything from the contact I sent through the Sassie website "contact scheduler" where I know that I sent at least two messages prior to, and in preparation of the shop assigned.

What I do NOT have, in any format, is a response to the 'contact scheduler' requests or my emails directly (and indirectly) sent to you. If you do, indeed, respond to every email, there would be a response in the archives.

If you did send the PDF prior to the assignment, a very quick and simple response would have resolved this entire issue. Once I received an email from you on April 29 (7:05am), and I responded to that email 3.5 hrs after you sent it (10:46am), you did not respond. Nor is there any record that included me in the email from Frank (email return addy of sassie@sassieshop.com with his direct email listed on the first line of the body of the email) to you with a cc to me that I group responded to.

I did have one personal failing, I did not read/register the line at the bottom of the "account confirmation" email that lists your email address. However, this information was not listed in the "ACCEPTED" assignment email, nor the "shopper citation". The return address in the salutation lines of the email is "NikkiA@jmridgway.com via bdcproxy.sassieshop.com", which, to my knowledge, before this incident, do not go directly to the intended recipient.
In my interactions with all other MS companies that use the Sassie system where I have had the need to contact the scheduler, I have successfully completed communication via the "contact scheduler" button within the assignment block on my dashboard.

My frustration and lack of respect come from the non response to my attempts to gain the resources needed to complete work for your company. This behavior left me with the impression that nothing really mattered at JMRidgway, including your shoppers. I provided avenues to correct the issues and have had no response from you until I made this a public issue.

Prompt and courteous communication with your shoppers will allow shops to be completed more successfully and, by default, excel JMRidgway's reputation within the industry. Thereby allowing the company to thrive and grow. You need shoppers to provide the services that keep you in business.
I completely agree with Susiweb. I've found that Nikki is uncommunicative when it matters, and has punished other shoppers and myself after avoiding our emails. Those emails were and are not in spam. Both a few other shoppers I know and I have experienced complete silence from Nikki when we have tried to alert her about a potential scheduling conflict, or to ask a question that requires some thought.

Best to stay away from companies with this problem, I've found. I'm thrilled with the companies I've chosen to work with, and no longer have the stress associated with Ridgeway. Life is short.
If this is the case why are you still beating this dead horse?


@Endora wrote:

I completely agree with Susiweb. I've found that Nikki is uncommunicative when it matters, and has punished other shoppers and myself after avoiding our emails. Those emails were and are not in spam. Both a few other shoppers I know and I have experienced complete silence from Nikki when we have tried to alert her about a potential scheduling conflict, or to ask a question that requires some thought.

Best to stay away from companies with this problem, I've found. I'm thrilled with the companies I've chosen to work with, and no longer have the stress associated with Ridgeway. Life is short.

I enjoy awkward questions and uncomfortable silences. This gas station pavement is $%^@*#& hot.
Endora isn't "beating a dead horse." She is simply agreeing with and supporting the positing that JM Ridgway is not a professional company. I, for one, am grateful for that information. I am happy that some of you have had positive experiences with this company; however, those do not negate or excuse the plethora of bad experiences with this company or with Frank and Nikki. I would hope and EXPECT a company to act professionally. I do not give bonus points to JM Ridgway for having some that have enjoyed a problem-free experience. I expect to be treated with respect when I write an email, have a question, or encounter a problem out of my control. My story is above and I will ask again: what kind of company hires a person who tells a client that he can't be expected to see all emails. This was Frank's response to my husband after my husband sent him a screenshot of the email that Frank accused him of not sending. Instead of apologizing, Frank accused my husband of never contacting him. Frank gave my husband the option of getting paid for the shop and never working for JM Ridgway again or just letting it go. My husband accepted the first option. And for those who know how Frank acts, you already can guess what he did. My husband was paid but NOT the full amount. What kind of company endorses this kind of behavior? What is wrong with this man? My husband is a kind, honest, hard working disabled veteran and this was how he was treated. If this happened once at most companies, Frank would have been fired. Unfortunately, this has happened many times to so many others dealing with this angry man. Can't Frank come here to explain himself or can JM Ridgway respond about Frank? They pay very little and expect us to be treated rudely? No thanks.
Thank you, JillyB. That is the point precisely. This forum is here for many shoppers' needs. One of those needs is to alert other professional shoppers when we experience something--good, bad, questionable, and so on. Several of us have had similar experiences involving avoidance and then termination. In all of the cases presented on this board, the shoppers had very legitimate life issues that the shoppers took to the scheduler. Nikki avoided answering (no, these did not go to spam), or answered in unprofessional ways. Frank was a silent partner, though sometimes--unfortunately--got involved, which sounds like it never was for the better.

Sure, we all have great experiences, as JillyB says. Could be that one has never had an issue to bring Nikki, or to ask her a question about a reschedule. I'd still respect her, too, if I never had an issue to bring to her. The point is--when a shopper has needed consideration, this company has avoided and/or terminated.

It's too late for several of us. My hope is that Nikki and her boss will see the discontent and stress their actions have caused, look inward, and change as needed so future shoppers are treated with respect and courtesy instead of avoidance and disrespect.

Edited 1 time(s). Last edit at 08/10/2019 11:35PM by Endora.
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