I just got an email from Observa. They told me they would pay me this time for the shop where the manager declined the audit, but that in the future I won't be paid.
"You will be paid for the first instance that a manager asks you to leave or refuses to let you finish the observation. Future observations where the manager does not allow you to complete the observation will not be paid, as we need to provide quality data to our customer. Please ensure you are speaking to the employee first, and providing the letter of authorization to them immediately."
Absolutely ridiculous policy. This MSC obviously isn't afraid to screw us out of time and money. It's out of our control if the manager declines the audit/survey.
Edited 2 time(s). Last edit at 06/30/2019 11:53PM by Jbrz123.