Being blown off by Coyle?

@Pw21 wrote:

Guess I am the one they always ask
I’m more than happy to travel to dalian. still waiting to see how long it gonna take them to reverse the hotel stay payment(7 weeks now, still counting) , before I take on more


@SteveSoCal wrote:

@bgriffin I'm going to doubt that you would find them worthwhile or profitable enough. I've done a few of those particular assignments and there's a reason why they sit unclaimed.

I think they are betting more on locals with a decent command of English to complete the shops, and that's a mistake. If you want to travel deep into China for $50 with no overnight stays covered I'll be happy to forward your name.

If you haven't been in contact with them about the reversal not happening you will want to initiate that now. It has been my experience that CHG does not as a matter of course require the hotels to prove that the reversal has been made before releasing the report to them.

While some reversals happen without issue, a fair number (especially those outside of the US) seem to require follow up - and having to wait up to six months, while not common, is not out of the question. The earlier you start the process the hopefully faster it will go.

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Of coz I did
I probably email them every week, and they always said it was processing. I got the same answer since the beginning of last month ????
I will just wait n see
@MickeyB wrote:

@Pw21 wrote:

Guess I am the one they always ask
I’m more than happy to travel to dalian. still waiting to see how long it gonna take them to reverse the hotel stay payment(7 weeks now, still counting) , before I take on more


@SteveSoCal wrote:

@bgriffin I'm going to doubt that you would find them worthwhile or profitable enough. I've done a few of those particular assignments and there's a reason why they sit unclaimed.

I think they are betting more on locals with a decent command of English to complete the shops, and that's a mistake. If you want to travel deep into China for $50 with no overnight stays covered I'll be happy to forward your name.

If you haven't been in contact with them about the reversal not happening you will want to initiate that now. It has been my experience that CHG does not as a matter of course require the hotels to prove that the reversal has been made before releasing the report to them.

While some reversals happen without issue, a fair number (especially those outside of the US) seem to require follow up - and having to wait up to six months, while not common, is not out of the question. The earlier you start the process the hopefully faster it will go.
@Niner wrote:

I was getting assigned many shops, scoring consistent 100's, and now I am getting ignored. I have done thirty or forty shops for them, so it's frustrating. They choose when they reply. I asked a simple question and never got a reply, which is common.

To follow up, I think because of rotation, I was not getting shops. I signed up for restaurants I had not visited in the past and am now assigned five. We'll see what happens with the hotels. They are one of my favorite companies, but it gets stressful wondering what is going on.

Edited 1 time(s). Last edit at 07/04/2019 06:54PM by Niner.
The report is always sent to the client before the reversal -- that gives them an opportunity to review it and approve it before sending it to their accounting department for reversal. No client reverses/reimburses without seeing the evaluation.
Had a new one today- I applied for a shop and Coyle removed it a few weeks ago. They put it back today, they didn't assign it to me, but it's back under the applications.
@felix wrote:

The report is always sent to the client before the reversal -- that gives them an opportunity to review it and approve it before sending it to their accounting department for reversal. No client reverses/reimburses without seeing the evaluation.

That’s not at all the case for every other hotel shop I do for every other company that reverses. Or do you just mean that’s not the way it is with Coyle? In which case yes, I concur - the reversal doesn’t happen until after the report is received... if it happens at all.

Edited 1 time(s). Last edit at 07/10/2019 12:24AM by MickeyB.
@MickeyB wrote:

@felix wrote:

The report is always sent to the client before the reversal -- that gives them an opportunity to review it and approve it before sending it to their accounting department for reversal. No client reverses/reimburses without seeing the evaluation.

That’s not at all the case for every other hotel shop I do for every other company that reverses. Or do you just mean that’s not the way it is with Coyle? In which case yes, I concur - the reversal doesn’t happen until after the report is received... if it happens at all.

And in the past, that was specifically NOT the M.O. for Coyle. Prior to the move to Shopmetrics, after editorial was complete, the client was required to show proof of reversal before the report was released.

This is actually the more ethical approach since folio reversal should not be subject to client approval of the report. The contract is between the shopper and the MSC, and I have specifically had reversal held up when end-clients did not like what was in the report, even though it was accurate.
same @Niner, including ones that had been assigned but now back in applications!

Edited 1 time(s). Last edit at 07/11/2019 10:22AM by caro555.
@LindaM wrote:

Because the other shopper probably canceled?

That sounds reasonable. I get 100's on all of my reports and have done about 40 fine dining shops, but they will not assign me a hotel.
I don’t know why they are not assigning you a hotel. My guess would be that it has something to do with the available dates you put in your application.

Remember that no shopper can repeat any hotels... so there’s plenty to go around.
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