Hi, Carebear67. I apologize for the late response on the forum. I am the one who keeps an eye on the forum and social media, and I was on vacation. Although we have responded to your email in private several days ago, we would also like to respond to your concerns here.
I understand your frustration at not being paid for a shop that you put time and effort into. Unfortunately, we are unable to pay shoppers for shops rejected by our client due to the shopper not following the shop guidelines. The requirement to provide an address is a direct requirement from the client. Below is a link to a screenshot of the two places in the shop guidelines where this requirement is explained:
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imgur.com]
The instructions read:
• If the associate asks for your address, you must provide a full mailing address including zip code based on the residential street you picked.
• If asked for them, you MUST provide a phone number AND a full, local street address.
The client requires this because their customers provide this information when asked, and they were busting shoppers who did not. When the associate asked for your address, you stated, "I'd rather not give out all my information right now."
I can assure you, we never exclude a shop without pay that we send to a client and are paid for. Our shopper payments are built into the price the client pays for a shop. It would not be worth the negative feelings and risk to the relationship with our shopper to try and commit fraud in this manner. However, if the client will not pay for the shop because the shopper did not follow instructions, we do not pay the shopper for the shop. This was explained in the independent contractor agreement you signed when you registered with us.
Per our email to you on Monday, 9/9/19, we would be willing to remove the negative shopper grade associated with the shop to encourage you to continue shopping with us. However, you have deleted your account with us. Because of this, we cannot look into the concerns regarding your other citations. If you had contacted us with concerns about them before deleting your account, we would have been happy to look into it.
Please feel free to contact us with any additional questions or concerns. We wish you the best in your future mystery shopping endeavors.
Edited 2 time(s). Last edit at 09/12/2019 01:09PM by ShoppersViewChristine.