Disappearing Ipsos shop?

I was assigned an Ipsos shop last week; I had purchased the necessary materials and was on my way to do the shop, opened the app, and it was no longer there. I was unable to find contact information other than an email address so I used that, and received a response two days later stating that the shop had never been assigned to me to begin with. I am cautious not to write the shop down on my calendar or go through hassle or expense until the shop is confirmed to be showing in assigned status. Has anyone else had their Ipsos shops disappear at the last minute?

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That's weird. Never heard of that before. I have heard of them cancelling shops (happened to me once, shop was 100 miles away, they cancelled it while I was driving to the shop, and I got the e-mail that it was cancelled after I returned home), but I've never heard of one that was actually assigned just disappearing. You couldn't have printed out anything on the shop if it was never assigned. Just weird.
If it wasn't automatically assigned when you apply then it would disappear if it was given to another shopper. When i apply for a shop if it is not automatically assigned I write it down with a question mark so I know it is not assigned yet.
@amorrison50 wrote:

I was assigned an Ipsos shop last week; I had purchased the necessary materials and was on my way to do the shop, opened the app, and it was no longer there. I was unable to find contact information other than an email address so I used that, and received a response two days later stating that the shop had never been assigned to me to begin with. I am cautious not to write the shop down on my calendar or go through hassle or expense until the shop is confirmed to be showing in assigned status. Has anyone else had their Ipsos shops disappear at the last minute?
Did you ever get an email that you were definitely assigned the shop? The problem may be the same one that I experienced when they changed to their new system - a misunderstanding of how my "page" shows. Unless something is actually assigned, your "log" is actually the application page, not the assigned shops page, so what you thought you were assigned was your applications instead. I have now gotten into the habit of hitting the "home" button when I first log in and I haven't run into that issue since.
Yes, I hit the Home button and make sure I'm on the "Assigned" tab before I consider anything official, I don't even write anything on my calendar until it appears there. Next time I'll be sure and save a screen shot!
I have the opposite problem I accepted a job with them that required a certain credit card then I discovered I do not have that card like I thought .I have emailed them no less than five times explaining and asking them to remove this job as I cannot do it.They send me a email every day telling me the shop is overdue .It is now a week overdue .How do I get this removed from my board?.
Carolforreal I tried to cancel one of those shops shortly after accepting it due to illness. I don't know if they are still the same but because they were self assign they didn't have a scheduler. I emailed everyone I could think of with no reply from the MSC/scheduling Co. except people saying to contact the scheduler. Finally about two or three weeks later the job was removed and I quit receiving the late submission warnings. Good luck.
The scheduler said it was assigned to someone else. She then asked where I had seen it and I explained which tab, that yes it was actually showing as assigned, etc. - and I never heard from her again.
I had three shops disappear the day that I was to complete. This was a few years back when they had acquired a large contract and I just figured that there was some confusion in assigning the shops. It did leave a bad taste for me and I have avoided working for them since then.
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