Sounds like a good outcome for all involved. Glad it worked out.

@Jenny Cassada wrote:

I really don't understand some of the responses to this post. ... Should I spend a half hour on the phone for "training" for a shop that pays $20? $10? Free tickets? Free dinner? Where do we draw the line?

She might want to take into consideration that Bare has a few highly profitable shops that she'll no longer be eligible for after sending that... (I didn't even read the OP's post, but am responding to the title.)

Normally I would agree with you, but I just tried to sign into Bare and I can not get in. I am searching my menory to try to figure out if I had a shop I could have possibly missed. I hope to heck I am not kicked out.
Bare is a major client of mine. I have no idea what the h is going on. Has anyone else experienced this?

Normally I would agree with you, but I just tried to sign into Bare and I can not get in. I am searching my menory to try to figure out if I had a shop I could have possibly missed. I hope to heck I am not kicked out.


Bare is a major client of mine. I have no idea what the h is going on. Has anyone else experienced this?

Try the "forgot password" feature. Maybe it's time to update your password to something more complex, so you are unable to log in.

JASFLAMT opines--Maybe it's time to update your password to something more complex, so you are unable to log in.

Bob's comment--A great tongue in cheek post. Last year, Kroger's denied me access to my page because my password was no longer acceptable. The new requirements were:

1-At least one letter; one of which must be upper case
2-At least one numeric character
3-At least one symbol
4-An eight character minimum

After complying with the above, my password was rated "weak." I well understand were it a bank, but a grocery store does not need the security of a gold depository.

@iShop123 wrote:

@Jenny Cassada wrote:

I really don't understand some of the responses to this post. ... Should I spend a half hour on the phone for "training" for a shop that pays $20? $10? Free tickets? Free dinner? Where do we draw the line?

She might want to take into consideration that Bare has a few highly profitable shops that she'll no longer be eligible for after sending that... (I didn't even read the OP's post, but am responding to the title.)

So what? We all have to decide what is ok and what is worth it to us. Your comment doesn't really answer what I was stating. She can do whatever she wants and we know she did. However, my same comment still rings true. Where do we draw the line? Where do these highly profitable shops come into play? Is it worth it? I don't know.
Also, I don't really understand how or why you would respond to a title without reading the post?!?

While I agree that sending the email would have been a poor choice, I have the same initial reaction to the "training call" as the OP - and even more so once learning that the call was going to take an hour.

If an MSC wants every shopper on a project to go through an unpaid hour-long training call, that is absolutely and positively their prerogative. However, it is a matter of respect to include such expectations in the initial job description, known before the shopper takes the shop. $25 is barely enough to get many shoppers to even make a visit. It's not enough for others. Adding an hour-long phone call would take the shop well out of many of our "Is it worth it?" qualifications. I would also be perturbed if I were to be on a required training call specific to a shop and find that it was more of a introduction to mystery shopping course. Such calls should be concise and focused on the project.

I recognize that there is a huge turnover of shoppers and that shoppers from all sorts of backgrounds and with all sorts of skill sets sign up for every MSC and that MSC's can struggle to find folks willing (and able!) to complete their visits - so they find it necessary to try and train their IC's to do a job well. However, as a matter of respect and principle, they should be up front with this - not springing it on experienced shoppers after they have accepted an assignment.

Create the online training modules. Have us pass certification tests. If you have a really special project that needs more personal attention, sure, have a training call - but make the expectation known ahead of time.