My experience with Zelle

As my first payment has not yet arrived, I do not have any positive comments.

For me, being a non-SmartPhone user, the negatives immediately began causing a problem. My primary bank, while being a participant, does not offer the ability to be a Zelle participant using a computer. Fortunately, I maintain a small account in another bank that does not require a SmartPhone. Upon contacting a branch, though, I was informed that, at the present time, I will be required to physically visit to complete each transaction, but that should cease to be a requirement later this year.

I realize I am, as well as a few others, a minority and that this IS business!

The above conditions were predicated upon my misunderstanding the info I received from a Chase rep., for whom English was not her primary language. After speaking with a different banker, I DO NOT need to visit a branch concerning the transaction now or in the future. In addition, I am altering my statement of no positive comments to read the following: After signing-up with Chase, and discounting the language problem, all aspects of Zelle have occurred in a positive manner. Finally, I was informed that in the future my money will arrive in minutes, as opposed to two days. Assuming that is correct, I raise three thumbs up for Zelle.

Edited 1 time(s). Last edit at 01/17/2020 06:53PM by shopperbob.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

It is my understanding Zelle is not required, but the money is scheduled to arrive much sooner than by check.
I'm not aware of the MSCs that pay via Zelle. However, I learned about Zelle doing bank shops. I send and receive money with Zelle for personal use. It is easily set up. Email addresses, or mobile numbers are used. No account numbers required. Payment is usually within seconds. I'd have no objection with that payment method for shops.
One of the MSCs, maybe SeeLevel, sent out a blast that they were offering Zelle as an option. When I shop my personal bank, they talk about this feature as one of the benefits. I've never used it.

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
I have received one payment via Zelle, at a B of A account, and was shocked how fast and easy it was. I provided an email address and it was there in minutes.

The only MSC I know of that requires Zelle is Informa, as of fairly recently. I believe it's now the only way they pay.
The ivueit app offers Zelle as payment and it is quick and easy. Pay is in the account the instant they send it. I've used it myself to send money across country to a friend. Both parties need to be signed up for it, but it's easy to do. Most large banks use it.

*****************************************************************************
A flower does not think of competing with the flower next to it. It just blooms.

Zen Shin Talks
Zelle is fine. It's like Quick Pay or Pay Pal, but faster than Pay Pal. It's done through email address.

*****************************************************************************
A flower does not think of competing with the flower next to it. It just blooms.

Zen Shin Talks
Bank of America, Suntrust and Chase all use it. Probably others as well.

@2stepps wrote:

So does that mean the Zelle is OK
You would use Zelle?

@ceasesmith wrote:

Which MSC requires this, if you don't mind sharing that info?

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
Truist also.

@panama18 wrote:

Bank of America, Suntrust and Chase all use it. Probably others as well.

@2stepps wrote:

So does that mean the Zelle is OK

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
After I waded through the situation of PNC being a member of Zelle, but not having a provision for computers and the Chase rep for whom English is not her native tongue, all went exceedingly well. If, like me, you do not have a SmartPhone, simply call your bank to ascertain if it is possible to sign-up through a computer. Do remember the first transfer takes from one to three business days; in my case it was one.
Zelle is OK if your bank is signed up with it. Mine isn't, and my only other option is to use the phone app. **HOWEVER** the phone app has NO LOGIN PRECAUTIONS WHATSOEVER!! Once you sign up for the app, it's there on your phone, with NO LOGIN. ANYONE can access it if they can get to your phone!! I called Zelle about this a few months ago and complained about this. They were nice and all, but the most they said was that they would pass my suggestion for a secure phone login along to the higher-ups.
Zelle is owned by a bank consortium, major banks. You can sign either with a computer, or app, and send/receive with someone's phone number only.I use it both to send/receive with my kids, pay a tutor, and pay the person who does work at our house. The money hit the account in seconds. I am surprised that it does not need a sign in with the app, but I have my bank app on my phone and log through that to zelle money.
Zelle is a United States-based digital payments network owned by Early Warning Services, a private financial services company owned by the banks Bank of America, BB&T, Capital One, JPMorgan Chase, PNC Bank, US Bank, Citibank and Wells Fargo.
I just received a notice a shop I completed last Weds., 01-15, was submitted for payment through Zelle this morning and literally arrived in minutes; this was my second transfer.
Around here I have been told that no one handles regular cash or check payments anymore. Evidently many people use Venmo which is owned by Paypal, Venmo has even become a verb. " Venmo me the money," I have had a Zelle acct thru Bank of America for about two years. I rarely use it myself but it works very well and is quick as others have said. I believe it is just as secure as any other bank transactions. I have only used a computer for Zelle. It seems like Venmo is only accessible from a cell phone. Maybe that is where the confusion came from regarding use of a smart phone for Zelle..
I was unable to get the app set up on my phone. I would prefer doing set up on computer.but my small bank and credit union locations are not on the Zelle "list".

Shopperbob: So if neither my bank or my credit union are on the list, are you saying I can set up an account using my computer and NOT my cell phone, by calling either the bank or the credit union?
After going through the misery of setting up Zelle, it is not hard to use. I wanted an instant, easy, no thinking set up. Never could get it to access via android phone.
My understanding is that if you want to use Zelle linked to a bank or credit union that is no a Zelle "member", then you have to use the phone app.
@plmccut wrote:

I was unable to get the app set up on my phone. I would prefer doing set up on computer.but my small bank and credit union locations are not on the Zelle "list".

Shopperbob: So if neither my bank or my credit union are on the list, are you saying I can set up an account using my computer and NOT my cell phone, by calling either the bank or the credit union?

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
I thought I was the only person on the planet with three thumbs. I also have two left feet.

Informa paid me through Zelle. I did it on my computer. All three of my banks offer it as an option, though I had no idea until I got paid by informa. And I didn't even know you could do it through your phone, but no big surprise since almost anything can be done via phone these days.

@shopperbob wrote:

Assuming that is correct, I raise three thumbs up for Zelle.
plmccut inquires--Shopperbob: So if neither my bank or my credit union are on the list, are you saying I can set up an account using my computer and NOT my cell phone, by calling either the bank or the credit union?

Bob's reply--No, that was not my experience. First, I contacted one of the banks belonging to Zelle that was also my primary institution, PNC. Unfortunately, PNC does not have a provision to enroll using a computer; it is cell phone only. Next, I contacted Chase, my secondary bank and succeeded. I have no knowledge as to singing up using an unlisted bank.
Looks like I have to do a BoA shop to get my Zelle account set up. But carp they charge 8 to 12 a month if I remember right.
Opening a bank account at one of the participating banks is a good idea. I would probably skip doing the BoA shop in favor of locating one of the banks that has a freebie account or seniors account. Thanks for the idea.
Here is a link to a list of participating banks:[www.zellepay.com] . There are hundreds. If you don't qualify for a free account with B of A, Wells Fargo, or Chase (banks I know have MS programs), look for a local bank for which you can qualify for a free account. Ally is near the top of the list. While not local, it is online and easy to get a free account.

Shopping Southeast Pennsylvania, Delaware above the canal, and southwestern NJ since 2008
One other question. Suppose one opens an account that is on the participating list, then puts Zelle on their phone. Then after the Zelle account is on my phone, could I close the bank account or must it remain open?
plmccut Inquires--One other question. Suppose one opens an account that is on the participating list, then puts Zelle on their phone. Then after the Zelle account is on my phone, could I close the bank account or must it remain open?

Bob's response--I do not KNOW the answer to your query, but logic dictates that as the money must be transferred into the account, if it had been closed that could not occur.
I have a zelle account at B of A. I also have a free checking acct but I believe that requires a minimum balance. I would check with them to see if a day to day savings account would qualify or a money market account that allows deposit. Once the account is set up with Zelle your money would have to be deposited into some account you have at the participating bank. I have never used a smart phone to do any banking. B of A is perfectly available to computer users. So is Capital One.
Capital One has a feature where you can easily (on a computer, over the phone and probably by smart phone too) transfer funds between accounts at other banks and they also have been paying close to 1% interest on their day to day accounts for years while other banks pay no interest. My account has a limit of 6 of these transfers a month so you could transfer the funds more than once a week in or out to a different institution for free.
Sorry, only registered users may post in this forum.

Click here to login