Curious if anyone else is completing these new Helios audits and having success that the audits are accepted? I completed some shops yesterday and two have already been rejected. The reason provided was duplicate photos (see message below) however I completed and uploaded the survey and required photos before leaving the site. I followed the survey and took separate pictures for each question and dont see how there are any duplicates.

I appreciate hearing from anyone who has had similiar issues?

Thanks !



If you wish to appeal this rejection, please fill out this survey.

Reason provided by the reviewer:
"Thank you for attempting to complete a XXX Consumer Audit. Unfortunately, XXXXX requires this report to be rejected because each photo was not unique. The computer system has detected that one or more of these photos was already uploaded either to another report or to two spots on this report. The guidelines for 2020 state that reports that have a photo that was already uploaded elsewhere will be immediately rejected. Please do not appeal this shop; appeal requests for this type of rejection do not receive responses. If you are interested in re-conducting this visit, please visit the Presto map and check for the available pin, but *do not reuse the photos from this report*. Thank you.
"

Edited 1 time(s). Last edit at 02/17/2020 08:05PM by Jmarkf.