Maritz/Ipsos - Is Anyone Getting Timely Responses to Urgent Issues?

In the certification quiz AND guidelines, it says to contact them immediately when you run into a safety issue (like harm to yourself on site) or a major incident. Since no one is answering the phones, I have to wait and send am email. Then days and days go by without any response. It is like the Wild West out there and there is no sheriff in town.

Has anyone been successful in getting rapid responses to major issues?

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Not here. I e-mailed an offer to do a gas station for $45. No reply. Two days later, it was offered on the job board at $72.50.

That cost them some money.
@ceasesmith wrote:

Not here. I e-mailed an offer to do a gas station for $45. No reply. Two days later, it was offered on the job board at $72.50.

That cost them some money.
I don't consider negotiating for higher pay as urgent or an emergency. This was something that actually happened while I waa on the property and escalated to a police or legal issue. Crickets from the MSC. So much for safety.
My experience was different. I went to two different locations yesterday. They both had situations that made me feel unsafe to complete the shops. I sent an email explaining the situations and asking for the sites to be removed from my board. When I woke up this morning they had both been removed and I received a personal email thanking me for bringing it to their attention.
It seemed urgent at the time, as it was the last day to do the shop. And the e-mail I got was titled "URGENT!", LOL!!!

smiling smiley

Surely, however, not safety or health related.

And your post said "major issues" --- earning a living is certainly a major issue for me, and absolutely impossible with non-responsive schedulers.

I didn't realize from your post that health/safety of a shopper was at risk.

Barbage's post, however, was clear and easily understood.

@LuvsTraveling wrote:

@ceasesmith wrote:

Not here. I e-mailed an offer to do a gas station for $45. No reply. Two days later, it was offered on the job board at $72.50.

That cost them some money.
I don't consider negotiating for higher pay as urgent or an emergency. This was something that actually happened while I waa on the property and escalated to a police or legal issue. Crickets from the MSC. So much for safety.


Edited 2 time(s). Last edit at 07/16/2020 03:40AM by ceasesmith.
I haven't tried contacting anyone but I can tell you that the legacy website has been running slow AF. Sometimes it just shuts down with, "an error has occurred" or that gray, "no secure connection" page. All other sites work fine on any of my devices, so it's not me.

sestrahelena
@ceasesmith wrote:

Not here. I e-mailed an offer to do a gas station for $45. No reply. Two days later, it was offered on the job board at $72.50.

Does anyone have the "team" emails for the new setup? I need to email the red/blue team, if possible.
@barbage wrote:

tcmsbox06@ishopforipsos.com or box3 or box2 depending on what brand you are shopping.
This is how it is supposed to work. I am only getting answers from Mystery.Shopping@ipsos.com.
If you will look in the contact information for
ipsosus.shopmetrics.com
usa.ishopforipsos.com
us-v2.ipsosmysteryshopping.com
us-sassie.ipsosmysteryshopping.com
is listing ONLY this emal
In answers that I have gotten the mail header it reads this
from: iShopFor Ipsos <tcmsbox@ishopforipsos.com>
reply-to: mystery.shopping@ipsos.com
I missed a shop and I had send email to all of them, team 2, Account Manager, Field Operations and to Mystery.shopping, No replay except from Mystery.shopping. I was sent an email a route proposal from Team 2 Account Manager,she stated that she was working limited hours.

Edited 2 time(s). Last edit at 07/17/2020 04:37PM by bmttinman.
Agree that theMaritz/Ipsos/Legacy site is very wonky right now. I have had dozens of photos for gas stations NOT get upoaded correctly, although from my end, everything looked good...then...the shop is " on hold" for no photos.
I was actually told on the "on hold" instructions to triple check my photos...except that can't be done because the shop is already accepted and with no issues! They have gone from a company that never responded to emails, preferring phone calls, to a company that prefers emails but doesn't respond to them! Currently I have six "bids" in with them....crickets for a week....wow...

Edited 2 time(s). Last edit at 07/22/2020 11:39AM by salisburync.
Has anyone NOT gotten a "golden ticket" for the yellow shops? I have sent emails, it's due today, and well silence. Nicely bonus-ed, 30 miles away, I am not driving that far without being prepared....
Does anyone know how to decline a counter offer or make a counter offer to a counter offer?
@lspeal wrote:

Has anyone NOT gotten a "golden ticket" for the yellow shops? I have sent emails, it's due today, and well silence. Nicely bonus-ed, 30 miles away, I am not driving that far without being prepared....

I guess you could get the employee's name and/or # and text it to them later, if you ever get it? In my area 99% don't do the thing that gets them a ticket. I stopped printing them long ago and still have the two I printed out after removing the pre-set code and job#, leaving blank spaces that I can fill in if needed.

sestrahelena


Edited 1 time(s). Last edit at 07/18/2020 11:12PM by sestrahelena.
Looks like Maritz/Iposos/Legacy (whatever....) lost the blue gas station account, or the gas station company pulled the shops...all of those shops were pulled from the board.
@salisburync wrote:

Looks like Maritz/Iposos/Legacy (whatever....) lost the blue gas station account, or the gas station company pulled the shops...all of those shops were pulled from the board.

Nah, I took them all when they got bonused! *evil laughter*

sestrahelena
Kern is scheduling many in my area...at a lower bonus than what was on Maritz/Ipsos site.

*****************************************************************************
A flower does not think of competing with the flower next to it. It just blooms.

Zen Shin Talks
Poor Kern. They often have the hard- to- fill assignments with very little bonus money. I guess they profit but I do feel sorry for them always trying to get rid of the dogs that no one wants.

sestrahelena
So, you guys remember on the legacy site, under the Help option, you could send a message and even pick the specific assignment number it pertained to, if applicable? IT'S GONE! Just a bunch of videos to choose from. That's it.

sestrahelena
Many of the gas stations I audited on routes with Maritz migrated to another MSC. I guess I won't be getting my usual fees on those! So I won't be doing them.
I have reached peak frustration with this email situation this morning. I just received an email citing "Multiple past due shops" ... I asked for these 4 shops to be removed more than two weeks ago (two weeks before the shop dates opened), as they didn't give me the rest of the route. That was the yellow team.
The blue/red team - I emailed several weeks ago asking for two shops to be pulled, they responded that they would, no problem They left those two and pulled two OTHER shops, which I had performed, and then couldn't report. And no response since. So the two shops I performed are probably too late to report, and the two that I didn't want look like they're late!
And I have to wade back through emails to find all this correspondence repeatedly to send again and again, trying to get an answer!
So, so frustrated!!
I feel your pain. I was to do two of the big Bank (based in NYC) locations for $100, but I had to have another person in tow. The shop was by appointment only. After several attempts, I received calls back from bankers, and the appointments available were somewhat inconvenient (no drop in visits)..so I tried to cancel the shops... no luck, now I am late on both.....all I can do is write another email, I suppose.
I had a safety issue for one of the green gas shops, and, after writing Ipsos at the usual address, I received a reply the next day, which was great. However, I definitely would have preferred a phone number to call! (Ipsos, are you listening??)

Edited 1 time(s). Last edit at 08/11/2020 02:35AM by chrisg0619.
@lspeal Team 2 has only Stacy working I think. The last Instant Rewards Information took two day before i got it after I was assigned the shop, then others I got before I knew I had the shops. I have when I needed to USED the ID that in the report for that shop on one that I did not give out (I have a lot of them)
@LuvsTraveling wrote:

In the certification quiz AND guidelines, it says to contact them immediately when you run into a safety issue (like harm to yourself on site) or a major incident. Since no one is answering the phones, I have to wait and send am email. Then days and days go by without any response. It is like the Wild West out there and there is no sheriff in town.

Has anyone been successful in getting rapid responses to major issues?

@LuvsTraveling I have only had luck sending email to the Team leader (Look in the headers of old emails) mystery.shopping@ipsos.com is the first stop If you don't find the team leader email. PM me I have two of them 2 and 6

Edited 1 time(s). Last edit at 08/15/2020 08:23PM by bmttinman.
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