Ardent - are they out of business?

Checked their website on Safari, then on Chrome, and it's a dead link. Anybody know if they are kaput? I just got started with them late 2019, and they only had one client, but I only got to do 2 shops before Covid, and would be sad if it's over.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

Wow. I was wondering about them too. Got the same result when attempting to visit their website. Maybe some folks here know something. Here is contact information for one of the owners if you want to try and get in touch with them: 720-215-6965, bryant@ardentservices.net. If you do, please report back here on what you found.
I did a little digging and saw that one of the main folks in the company (either the someone of the family owned the company, or he did, or some other dynamic). Either way, he moved onto another role per his LinkedIn, with his role with Ardent Services ending in Aug 2020. If they're on the forum, hope you and the family are doing alright! Sad to find out this way sad smiley

The folks with Ardent Services were a pleasure to work with, including the schedulers they had on-board.

Shopping the Greater Denver Area, Colorado Springs and in-between in Colorado. 30 year old male and willing to travel! Badged for Denver International Airport.
Yes, it looks like he closed up shop and has moved on to a management training program at Chipotle. It appears that his brother jumped ship in late 2019. Many shoppers were with them for several years. This was a pretty crappy way to end things. A heads up, "thank you," and "goodbye" would have been the decent thing to do.

@Tarantado wrote:

I did a little digging and saw that one of the main folks in the company (either the someone of the family owned the company, or he did, or some other dynamic). Either way, he moved onto another role per his LinkedIn, with his role with Ardent Services ending in Aug 2020. If they're on the forum, hope you and the family are doing alright! Sad to find out this way sad smiley

The folks with Ardent Services were a pleasure to work with, including the schedulers they had on-board.
One of their clients had finally come to my area so I had only just begun with one shop for them. I am kind of relieved now because I was negatively impressed with the client and lengthy report. I am glad it won't be offered to me again!

sestrahelena
In my experience with Ardent (over 10 years), Tracey (owner) and Deanna (scheduler) were wonderful. I dealt with Mike rarely, but he was always professional. Bryant was OK. Corey? Not so much, but I wish him well at Chipotle. If Corey was the one in charge in the end, I am not surprised he did not reach out to the shoppers.

To this day, I would gladly shop for Deanna.
I miss the Mexican and burger shops. I hope they decide to shop and pick a decent company to work with.

Edited 1 time(s). Last edit at 09/25/2020 11:29AM by marg704.
@non sequitur wrote:

I think if they no longer exist, it’s no breach of rules to name their clients

Depends on the ICA for that MSC. In general, I thought on this forum we were advised not to mention the client, even a former one.
This company encouraged you to name it. It wasn’t in the ICA, but may be against the rules on this board.
That is so sad,. I get emails from their recently shopped burger place and was just waiting until my city would open up and the mystery shop program would return. Yes, it would have been nice if they had sent their shoppers a heads up. Is there a possibility they took their site down just until things start up again? I think restaurants will be among the last types of shops to return. I imagine for a national chain it would be difficult to keep track of the openings and closings county by county and city by city across the country.
There are a number of restaurants starting to shop, but there is probably enough going on with cleaning requirements, health guidelines, and staffing. I can't blame any restaurant for not mystery shopping.
@NinS wrote:

If anyone hears from Michelle let us know. I'd be happy to shop for any MSC that hires her.

I may have her non-Ardent email address in my archives as I think she emailed me from it once.
Very unlikely. The brothers who ran the business have moved on. Corey now works for Chipotle and Bryant works in financial services.

@sandyf wrote:

Yes, it would have been nice if they had sent their shoppers a heads up. Is there a possibility they took their site down just until things start up again?
According email from Michelle (dated on April 1) all shops were suspended shops because of current situation with COVID-19.

Shopping Eastern Pennsylvania and parts of NJ, since 2009


Edited 1 time(s). Last edit at 09/26/2020 10:46PM by gene.
I did not get that e-mail. Ardent ceased operations in August though, which is why the website no longer exists. Take a look at one of the former owners' LinkedIn profiles: [www.linkedin.com].

@gene wrote:

According email from Michelle (dated on April 1) all shops were suspended shops because of current situation with COVID-19.
Deanna left them a while ago, when they lost Chipotle account. She is scheduler for another mystery shopping co.

Shopping Eastern Pennsylvania and parts of NJ, since 2009
It would have been nice if they had sent an email to their shoppers letting us know about this. Many of us have worked for Ardent for a number of years, attended the in person training, and developed relationships with the Ardent scheduler’s and owners. I know it’s just a business but I always felt working for Ardent was different than my other MSC’s. It would have been the proper thing to do and it’s still not too late.
I checked few MSC and their sites also unavailable..maybe they lost their busnesses and decided not to pay for websites supports.

Shopping Eastern Pennsylvania and parts of NJ, since 2009
Sorry, only registered users may post in this forum.

Click here to login