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Gas stations on SASSIE = End of an era?

March 07, 2021 06:56PM
@Lorri Kern KSS wrote:

@claabe wrote:

To Lorri Kern KSS. So why is Ipsos not using Maritz website for job searches, etc. The SASSIE is out dated. Load a pic, then upload the pic. Plus, you have to put your finger exactly in the little square to answer questions. Plus, Maritz app was amazing.

I have no idea. I was not privy to that discussion. I do know that Maritz phased out the mobile app long before the purchase by IPSOS went through. I don't know the details, but we scheduled these projects on the Maritz legacy platform for months after the app was discontinued, and shoppers didn't complain (at least not to us).
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March 07, 2021 07:46PM
i never even used the maritz app, but their site was still great to use on my phone. you could cruise through reports in no time. doing reports on sassie reminds me of when i used to browse the internet on my webtv lol.
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March 16, 2021 02:22AM
i’m doing 2 reports in the same time i did 3 in the past. how about you guys?
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March 16, 2021 03:30AM
sounds about right
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March 16, 2021 12:02PM
I never used the app on Maritz. My only complaint now is the number of clicks to upload each photo. Other than that, I see no difference in time. Why are you all having so much trouble with the transition? Is it because you were used to using the app to report the shops? I thought the app couldn't be used for the brand I mostly do anyway. Just curious what the issue/issues are.

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March 16, 2021 03:58PM
The Maritz CX app was super fast. Even using the website in the mobile phone browser was fast. Using those systems, I could upload a photo in 5 seconds. Now it takes 30 seconds to 1 minute for each photo. When some audits have 20 photos, that adds up quickly. It adds an extra 10 to 20 minutes per evaluation.
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March 16, 2021 03:58PM
@thunderdeacon wrote:

The Maritz CX app was super fast. Even using the website in the mobile phone browser was fast. Using those systems, I could upload a photo in 5 seconds. Now it takes 30 seconds to 1 minute for each photo. When some audits have 20 photos, that adds up quickly. It adds an extra 10 to 20 minutes per evaluation.
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March 16, 2021 04:06PM
For me, Time Is Money.

An additional ten minutes per shop is BIG, when I’m doing a route of 15 shops that day. It cuts heavily into my profit margin. And - the nature of the Sassie platform leads to more questions from editors, which again is a time sink at the end of day, when I need to be doing other tasks.

@MsJudi wrote:

I never used the app on Maritz. My only complaint now is the number of clicks to upload each photo. Other than that, I see no difference in time. Why are you all having so much trouble with the transition? Is it because you were used to using the app to report the shops? I thought the app couldn't be used for the brand I mostly do anyway. Just curious what the issue/issues are.
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March 16, 2021 06:06PM
Never been more disappointed. For all intents and purposes I've taken a year off. I came back last month, no longer working primarily for Maritz but IPSOS. Things went great and I was killing it with their Shopmetrics gas audits. Tried to add in the Sassie audits (two additional clients) only to find out that there's no on-site reporting for Sassie.... still.
I'm not doing them until they can be efficiently reported on-site.
IPSOS really started growing on me over the past month or so, but this is just absurd.

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March 17, 2021 12:01AM
@MsJudi wrote:

I never used the app on Maritz. My only complaint now is the number of clicks to upload each photo. Other than that, I see no difference in time. Why are you all having so much trouble with the transition? Is it because you were used to using the app to report the shops? I thought the app couldn't be used for the brand I mostly do anyway. Just curious what the issue/issues are.

I never use the app either. It is the uploading. Takes two extra step to upload each photo, and you can't begin uploading the next until the first is finished.
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March 17, 2021 02:46AM
@Lorri Kern KSS IPSOS has said several times that they choose their platform based on the clients needs. The clients get photos and they get text. How are these two things different on the client end between the different platforms?
Not trying to be argumentative. I’m just hoping you might be able to help us understand what that means.

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March 17, 2021 05:43AM
@Hoju wrote:

@Lorri Kern KSS IPSOS has said several times that they choose their platform based on the clients needs. The clients get photos and they get text. How are these two things different on the client end between the different platforms?
Not trying to be argumentative. I’m just hoping you might be able to help us understand what that means.

I am honestly not privy to the inner workings of IPSOS or any MSP that we work with. I don't know why they choose what they choose, but I can tell you that the client side reporting is VERY different from one site to another. Some end clients like the reporting side of one platform, and some like the other.

I have never been an MSP, and can't pretend to be the expert on this, but I do know that the client side views are very very different - end clients like what they like, and MSPs are going to do what they have to do to make their clients happy, because right now, the whole business is very tenuous and to be honest, I think we are all lucky to still be in business.

I have seen the client reporting on several platforms, and they each offer different amounts of flexibility and reporting. In the end, we all need to keep them happy to keep this industry viable.
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March 17, 2021 10:55AM
I agree. I’m surprised to see these jobs continuing. But I’m also grateful that they are.

I’m not going to pretend to know anything about the people that current and formerly own various platform developers. I really don’t care. What I care about is how much I earn per hour of work and unfortunately one platform, for whatever reason, costs an MSC more to have me complete a job because it’s not designed for high-volume reporting. If IPSOS gets that message and it matters to them then they’ll work on a change. I would like to think they have some influence. I could be wrong.

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March 17, 2021 12:38PM
Folks, read and re-read Lorri's post of 03/17 @ 01:43. That is all you need to know, as it "hits the nail on the head!" Nothing else matters. If the MSC employees a platform unacceptable to you, avoid aggravation and seek work elsewhere.
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March 17, 2021 01:49PM
Well, obviously don't do work that doesn't work for you. But certainly make it clear to the MSC of the reason WHY you aren't taking the work. They can't just sit around wondering why the work isn't getting done.

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March 17, 2021 06:05PM
I thought the whole idea behind building apps and improving technology was to make it easier for us to complete shops more quickly and make us more likely to take them for lower fees. And this has worked. I will accept jobs for smaller fees if I can complete them on site. It used to be a huge PITA having to download photos and report them at home. So much information to try to keep up with. Why they would regress and make it harder to report on-site, I have no idea. It seems like a bad business decision.
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March 17, 2021 06:11PM
In order to save SOME time, not a lot of time, I end up doing them at home. I input all of the items that I just need to click on. It will let me save while at home. Then I open up the same site on my phone via wifi and upload the pictures. It's still a mess. I won't take them until the end when they are bonused. I would be more likely to pick up a few while out and about if I could just upload them on an app and then only connect to data once when I'm finished.
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March 17, 2021 06:12PM
@thunderdeacon That's exactly what I said to IPSOS.
They're focused entirely on what the client wants without regard for the auditor. What they've failed to realize is that, collectively, we also have a say in these decisions. You want the work done? Time is money and you're forcing us to take longer. Pay more or it doesn't get done.

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Edited 1 time(s). Last edit at 03/17/2021 06:51PM by Hoju.
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March 17, 2021 09:23PM
According to the Ipsos rep who spoke on the gas-related webinar recently, Sassie works wonderfully for photo-heavy reports, they love it and will continue to use it. Well, it could be worse *ahem Presto ahem*.
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March 17, 2021 09:51PM
Welp. Then it's going to cost them.

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