I was never interested in any of these complaint-against-the-bank shops because I didn't think I could pull it off. But now I'm going to try a phone one. However, I cannot pass the certification!! Have failed 5 times. Any tips?? I can reach out to the scheduler but this forum is usually faster and I wanted to do the shop today. Thanks!
Yes, I remember we had 99 or 100 pass attempts and I probable took that test 50 times. There are a few "all the above" and "both a and b"/"both b and r"type questions that are the real troublemakers, from what I recall. If you focus on them, and change answers to those questions, you will eventually get it--or call your supervisor.
I had trouble for the first time passing a different certification for IPSOS> I have taken that specific cert at least 15 times in the past and always did fine. This time though they did not tell you your score. It really helped when I knew in the old days that I got only one wrong. This time I had no idea. And they were the exact same questions as in the past but the answers had changed!