I love EPMS! The only complaint, and it's minor, I have about them: they don't communicate with their clients. One of my shops was targeted. The target was a maintenance man who was very upset that I was trying to reach him.
I love the reports and the way that they flow.
Are you referring to the fact that their targets are too often ghosts or no longer work for the client? That is a bit frustrating when you find out after half a dozen or more calls over several days. I always assumed that that was the client not communicating with their on site staff. The one thing I do like about EPMS is their great communication with shoppers.