I love EPMS! The only complaint, and it's minor, I have about them: they don't communicate with their clients. One of my shops was targeted. The target was a maintenance man who was very upset that I was trying to reach him.
I love the reports and the way that they flow.
Are you referring to the fact that their targets are too often ghosts or no longer work for the client? That is a bit frustrating when you find out after half a dozen or more calls over several days. I always assumed that that was the client not communicating with their on site staff. The one thing I do like about EPMS is their great communication with shoppers.
For one thing, the shop reports are excessively demanding- repetitive questions asking for basically the same info (probably trying to catch the shopper in a lie). The report can take two hours to complete. Also, they're expecting the shopper to describe every detail of the model apartment and the leasing office, including the furnishings. I do not have a photographic memory, and for the money they pay, they ask a bit too much. Although I live in a very expensive area, the shops here pay $30 base pay. I started doing mystery shopping in 2013, and I did a handful of them for EPMS. I stopped working with them because the money wasn't worth it. Then more recently, I decided to give it another shot, but this time, I would only pick shops with decent bonuses. I did one yesterday, and it reminded me of why I dropped this company in the first place. They do not provide the target agent's schedule, so you are basically playing a guessing game. You have to leave your schedule open, just in case you do reach your target - but if you don't, then you have given up the opportunity to make money by doing other things on that day. After several calls, I finally got the target on the phone, but it was close to 4 pm. When I got to the property, she was busy and insisted that someone else help me out. Shop instructions do not address this, and I had to make a decision on the spot, not knowing if I would be paid at this point. Also, I grabbed her business card and noticed that her last name is not the same as in the shop instructions. Does EPMS even talk with their clients? This girl either got married or divorced, and the shop instructions should have reflected that change. They do not make it easy for the shoppers - doing these targeted shops is extremely tedious. The emailing back and forth with schedulers is also time-consuming, and my time is worth something. The base shop pay has not been increased since I first signed up with this company 8 years ago - $30 wasn't much then, and it's even worth less now. The expectations they place on a shopper are excessive in comparison to the peanuts they pay.
When I got to the property, she was busy and insisted that someone else help me out. Shop instructions do not address this, and I had to make a decision on the spot, not knowing if I would be paid at this point.