Customer Impact

Are they only doing merchandising exclusively now? I haven't seen any of the regular shops in months.

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

They used to do a tribal casino near me a bunch. I haven't seen it since Covid stopped everything last year.

The only other thing I've seen from them is the refills of flyers at doctor's offices.They attempted to get people to do those through the Covid epidemic with little luck.
I know that clients they have had for years are at other companies. It makes me think they changed their business model.
I saw those gas stations with another MSC recently. The fee was like $5 or something? Nope!

@wrosie wrote:

They used to do a tribal casino near me a bunch. I haven't seen it since Covid stopped everything last year.

Kim
@wrosie wrote:

The only other thing I've seen from them is the refills of flyers at doctor's offices.They attempted to get people to do those through the Covid epidemic with little luck.
I had a whole thread here about those. I took one when the fee got high enough, only to have the office manager refuse to allow me to visit, per the doctor. CI had me call back multiple times to try to convince them to do it themselves. After wasting an hour on the shop (between trying to get in touch with the person and actually speaking to him), I submitted it as unable to visit. Got a whole $3 for the shop. The instructions said you would get a reduced fee, but not how reduced. It would have been over $30 had I been able to visit.

They used to be a great company to do mystery shops for.
the $3 pay when you can't make the visit should be expected. a bunch of places didn't want us back in last round, but i still had a high success rate. the offices that didn't want paper in their office, you gotta stress the QSR code cards, and that customers can just scan them with their phones. a bunch of places just let me go in and put those up on the racks. i was always paid in full.
Just now and near me, they have been showing NJoy, sticker placements, and re-location of product assignments.

Based upon three medical offices, I can say this: a little PR, perhaps communication between PP and each office, could go a long way in getting the new medical materials placed by office staff. In one office, one person could finish the job with one extra half hour before or after the work day. If their insightful and understanding manager agreed, they could have a bit of comp time or overtime for this wee bit of work. They are stymied by the type of office! They are often busy non-stop throughout each day, and they need the free moments to clean and clean and clean and clean and clean.... between the never-ending stream of patients... Another office is the opposite. They have two staffers who seem under-tasked and one rack in a hallway. Can you say, with a little suggestopedia they might end up suggesting that they have the two or three minutes needed for this tiny task? They could probably fit it into a slow day and-- if nothing else-- stave off boredom. A third office is prone to assorted patient situations which happen when they happen and unexpectedly (but unsurprisingly) generate a greater need for cleaning, TLC, and general patience with medical life in general. As for the first office, they could comp someone for a little time spent before or after typical hours. But that is their world, and they can work their work however they want to do that.

Nature does not hurry, yet everything is accomplished. - Lao-Tzu
@jay225 wrote:

the $3 pay when you can't make the visit should be expected. a bunch of places didn't want us back in last round, but i still had a high success rate. the offices that didn't want paper in their office, you gotta stress the QSR code cards, and that customers can just scan them with their phones. a bunch of places just let me go in and put those up on the racks. i was always paid in full.
My issue was more with their telling me to call back and try to convince the office to put out the books or QR code themselves after they had told me that I could not get in. In that case, even if I had convinced them to do it, I still would have only been paid $3. And that they do not spell out the $3 fee as other companies do, they only say you will receive a reduced payment. If I had just submitted it as unable to do shop after my first call and not wasted so much more time after that, I would not have minded the $3 payment nearly as much.

Edited 3 time(s). Last edit at 08/19/2021 03:33AM by MisterBill.
Sorry, only registered users may post in this forum.

Click here to login