Bestmark - late payments

Starting about 6 months ago, my payments from Bestmark are very delayed. I had shops from April that never got paid til I contacted them in June. Since then, payment is sporadic and never on time. I've had to reach out a couple more times after two pay periods went by with nothing. I haven't received a response or anything. What is going on? Anyone else have these issues? Thanks for your insight.

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They told me they had changed their payment system, leading to a number of outages and missed deadlines.
@Susan L. wrote:

They told me they had changed their payment system, leading to a number of outages and missed deadlines.

Sounds like a cop-out. That might happen one month, but a repeat performance in a decent company would cause the head of AP to be fired and replaced.
I have been having the same problem. I had shops completed in late July and I still have not received payment.

@Jenny8258 wrote:

I had shops from April that never got paid til I contacted them in June.

How long is it taking you to finally get paid? Do you only get paid once you reach out to them? I finally sent a message about it last week and have not heard back yet.
If they cannot pay on time and that bothers you, it is probably time to move on from them...
But get paid first!

Edited 1 time(s). Last edit at 09/08/2021 11:03PM by Susan L..
For me personally, as long as I know I will get paid eventually I will stick in there with them as their virtual shops are my favorite. Hopefully I will hear something from them or receive payment on the 15th. Crossing my fingers!
Before I comment, I was fired by this MSC in 2007 for refusing to complete their shops for which the work:pay ratio was unacceptable to me.

This is an absolute: When money begins arriving late, you do NOT know you will be paid and crossing your fingers is a contortion that will avail you nothing. I have witnessed this scenario on numerous occasions in my 58 years of self-employment and have no recollection of the outcome ever being positive.
So far, every time I contact them and give them a list of the unpaid projects, I get paid all of them by the next pay period (sometimes sooner). They NEVER ever reply to me, but they must be reading my messages because my payment issues resolve shortly after. If the reason for these delays is because they switched to a new payment system, it sure is taking them a long time (half a year!) to fix the problem. I think it's totally unreasonable for them to not have figured out the issue by now. I don't take any large assignments anymore for fear that I won't get reimbursed or paid one day!
@lizbtayl wrote:

For me personally, as long as I know I will get paid eventually I will stick in there with them as their virtual shops are my favorite. Hopefully I will hear something from them or receive payment on the 15th. Crossing my fingers!
Done that the first time, burnt many times to trust any MSC again. There is along list of MSCs that folded and shoppers were left owed $$$. The investment fund that owns Bestmark does not inspire a lot of confidence. Just do not overextend yourself with large outlays, or trust when they gingle sudden and unusual large bonuses to do a shop. I have forgotten the MSC names and no time to look up their names but will name their clients that I was burnt and my losses. 1-Shoe store, footaction? $14 fee plus $3 purchase (in OH? run out of owner's house) + $47 bounced check+$40 that my bank charged me for bounced check deposits; 2-Disney store (returned purchase) promised $50 bonus to do it 2 days before folding quietly + gift card for two lunch shops at CAKE (company in winter Park, FL); 3- Disney on Ice $30 parking fee, $70 bonus (thankfully tickets were free at the window) (the company owner died and employees kept assigning shops I assume to fulfill contracts and get payments for their wages) These are what I remember right now but there might be more.

Edited 1 time(s). Last edit at 09/17/2021 03:09PM by KateH.
Ugh!!!!!! It seemed like BestMark was a well respected MSC so I figured I’d get paid eventually and have continued to accept shops - I have been doing all virtual shops with an e-commerce platform in which I purchase items, evaluate, and return. Luckily the seller reimburses the items so I am not out $$ there but currently I have almost $300 worth of outstanding shops. I have never been paid for any of them, my first one should have been paid a month and a half ago - and they supposedly pay out twice a month, so it’s been 3 pay dates that I have received zilch. I have called twice, sent a web inquiry, and finally received a response via email 2 days ago. They said they have sent my issue to their payment department to “investigate”. I just wrote back today and asked if I can be provided an estimated timeline for when I will be contacted by them or if I can have the payment department’s contact information so I can reach out. I included that I had heard great things about their company but as a new shopper with them and not receiving any payments, it was beginning to cause me a lot of concern.

It cannot be legal for them to just not pay me, right?????
@lizbtayl wrote:


It cannot be legal for them to just not pay me, right?????

If someone declares bankruptcy you can join the line. Never overextend yourself with any MSC company, especially if there are concerning signs. I would make exceptions only for MSCs that are part of international conglomerates like Ipsos and ISX. I did a few of the virtual shops but then decided not to do more because I was worried how it would affect my amazon and ebay "secret" internal algorithm ratings.
Paraphrasing an e-Bay seller's adage--do not list anything you are not prepared to loose through a scam, do not engage in any shopping efforts for which you are not able to walk away from and forget. Be especially leery of a large volume of no/low fee assignments that incur considerable expenditures from your wallet. In my 18+ years in this business, post due payments and/or ignored E-letters have always been a portent of which to be deeply concerned.
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