Hello, I have been mystery shopping for 20 years now for a large number of different companies. I’ve never had any real major problems. Little things have come up from time to time but I always manage to work with a company and get things solved.
I’ve done mystery shops for SeeLevelHX for 19 years. I have a perfect reputation with that company as a shopper… at least I used to until yesterday. I got contacted by a scheduler via email asking me if I’d be interested in some high-end car shops. She asked me for a list of dealerships that were in my area that sold certain brands she was looking for. I put together a list. Turns out there were five dealerships in total in my area that were sold the brands of cars they were hoping to have shopped.
I sent the scheduler the list of dealerships via email that I put together expecting her to reply back with whether or not she had shops available at any of those dealerships and when I would have to do them.
The next morning I woke up to an email saying I had been assigned a shop at a dealership in my area that had to be started today and that was due tomorrow. The shop required two visits to the dealership, one today and one tomorrow and everything had to be done by tomorrow.
I contacted the scheduler immediately and said hey, I never signed up for any shops yet. You were going to give me a list of shops in my area. I also had to inform her I couldn’t do the shop today that she had arbitrarily signed me up for as I had other work commitments.
The email I got back from her was particularly nasty. She told me she was going to cancel the shop and issue me flake citations. I never even agreed to do any specific shop, especially not one that was due the same day! She simply signed me up for one without even asking me first.
I wrote her back immediately and told her doing that would be a petty, vindictive move on her part considering I had never agreed to do the shop in the first place. She never responded. Now my account is deactivated and she has issued multiple flake citations all for this one shop. She basically destroyed my entire account over this.
WTF! I have never had anything like this happen. I don’t even know what to do. The account is now deactivated. I guess I won’t be shopping for them anymore.