JMRIDGEWAY is just as terrible as others say

I found them through a third party website, and when I signed up for the job there was a discrepancy between what the third party website and their website said the job required. Once I saw that I had to record a video in person I decided to cancel, because I knew I couldn't discretely do so. I politely messaged asking to cancel to which Nikki responds "It clearly says video". Instead of just acknowledging that I wanted to cancel she responded with an unnecessary snide remark. After reading about her on here I really don't know what's wrong with her. I think it's safe to say I deleted my account with them. Definitely not people I want to deal with. I thought it was quite ironic that we are supposed to be evaluating other businesses to make sure they're on top of things, yet the company in charge of it all is as unprofessional as it gets.

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More Discussions About JM Ridgeway (All Companies)

It's doesn't sound like it's JM Ridgeway, it sounds like it's the scheduler Nikki.

I think she also schedules for RBG and several other companies.

How did a third-party website sign you up for a Sassie shop?

I don't think KSS schedules for JMRidgway but it could be something like that. I agree with wrosie though. How can the OP blame the MSC instead of the scheduler when the OP is aware of the scheduler's reputation when creating this thread?

To me, that isn't much different than when an aggrieved employee comes here and insult the whole MS industry or all shoppers because that employee feels one shopper evaluated that employee unfairly/incompetently.

It's not JMRidgeway, at least not in this instance, though I've not had many good experiences with them as a whole either. It's Nikki. She schedules for several MSC's, and she definitely can be snarky. I always thought that it was just with me, but apparently it's not just me. I've also had some friendly personal conversations with her, we live in the same state (or did before the pandemic).

Edited 1 time(s). Last edit at 02/15/2022 07:50AM by Morledzep.

It is entirely possible that the MSC or the scheduler are "Terrible." In this case, the OP appears to have a complaint about the scheduler. She might try contacting the MSC directly. After dealing with Frank, the owner, she may get resolution or she may not.

There are times when both an MSC and an independent scheduler are independently terrible.

Edited 2 time(s). Last edit at 01/03/2022 10:40PM by Rousseau.

If the owner of a MSC knows the adverse earned reputation of an individual scheduler and does nothing about it, it is a shared adverse earned reputation.

Frank and Nikki deserve each other. Period.

The last shop I did for them was when I was called "unprofessional" by Nickki for wanting to reschedule a shop because it was storming outside. That was about 5 years ago - I guess nothing much has changed.

FWIW Nikki recently helped me reschedule not just the date but also the location of a JMRidgeway and couldn't have been more timely or cheerful in her communication. If others are avoiding them I hope they keep doing so as I've been getting fantastic bonus fees from them recently on self-assign shops. I'd rather get the occasional curt comment while doing nicely bonused shops that are paid on time than shop for a "really nice" person like Katy Gravatt of Superior Customer Solutions who stiffed all her shoppers!

Edited 1 time(s). Last edit at 01/05/2022 02:56AM by NinS.

This is what happens when you have alienated perfectly good shoppers, you have to pay bonuses to shoppers who will actually work for you. With all sincerity, good luck to you.

Perhaps Nikki is bi-polar? Or she really sucks it up when she absolutely, positively needs to get a shop done?

But she's pretty condescending on her TXRH e-mails.

I just did my first video shop. Everything went well except for trying submit it in the correct form. The shop form said it should be in http. etc. I submitted it through u tube and was given the http link. However, when I submitted my shop, I got my shop sent back to me to re-submit the videos in another form. The shopping company said their client could not access the videos and suggested vimeo, dropbox or sharefile. How do I do that? I am so frustrated in trying to get this done. I guess it will be my loss.

The mystery shipping company is JR Ridgeway. Any help or advice??

@followerofChrist wrote:

I just did my first video shop. Everything went well except for trying submit it in the correct form. The shop form said it should be in http. etc. I submitted it through u tube and was given the http link. However, when I submitted my shop, I got my shop sent back to me to re-submit the videos in another form. The shopping company said their client could not access the videos and suggested vimeo, dropbox or sharefile. How do I do that? I am so frustrated in trying to get this done. I guess it will be my loss. The mystery shipping company is JR Ridgeway. Any help or advice??

Dropbox is pretty easy, it's an app on your phone or a website. It's free to create and then you can just drop your video file in there and share it with the editor or to the address they provided in the guidelines.

@wrosie wrote:

Perhaps Nikki is bi-polar? Or she really sucks it up when she absolutely, positively needs to get a shop done?

But she's pretty condescending on her TXRH e-mails.

I was thinking that, too. Sometimes she is nice and accommodating, and communicative. I do think she needs a LOT of help in wording her TXRH emails. Maybe she doesn't intend for them to come across as condescending and/or as a threat in advance, but they do. She should hire a good copywriter.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

How fast do they pay? I’ve seen some bad reviews. Did two shops for them. Easy! Great communication. Complimented by the scheduler. 30-60 days like many companies?

Hi Tanischri, I just got paid for a late December shop. I agree that their shops are very worthwhile -- not difficult and the fees are reasonable (and sometimes excellent).

@NinS wrote:

Hi Tanischri, I just got paid for a late December shop. I agree that their shops are very worthwhile -- not difficult and the fees are reasonable (and sometimes excellent).

I 2nd that, very worthwhile and more for us since they dont want them.

Edited 1 time(s). Last edit at 02/13/2022 03:58AM by SunshineQT.

@wrosie wrote:

Perhaps Nikki is bi-polar? Or she really sucks it up when she absolutely, positively needs to get a shop done?

But she's pretty condescending on her TXRH e-mails.

I emailed Nikki to change my TXRH shop from Sunday to Saturday. She was cheerful and changed it within an hour.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

I have had at least 100 personal interactions with Nikki over the years with different MSC's. This is both through phone calls and emails. I have never once had a questionable interaction. We have discussed shop instructions, reschedules, and availability. She has been professional and accommodating. She is a scheduler. Her job is to get shops scheduled. I like to help her do that. I'm sure she deals with the shopper who has to go to their fathers funeral every other time they have a shop that misses the deadline. I'm sure at this point she has a sense of who is a professional shopper and those who do not take it seriously, and always have excuses. Life happens, and I am sure she gets that.

Sad how this has become a discussion of Nikki. I think I've interacted with her a few times and never faced her "wrath" as some others have posted. If she schedules TXRH, then she has been kind to me for the handful of assignments I've done for her (mostly when traveling). There really are not many TXRH in the southern california area. But for JM Ridgeway, at least in Southern California, I don't see many attractive shops or fees for that matter. I have shopped since 2003. I can guarantee I have done less than 10 assignments for them in all that time.

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JMRIDGEWAY is just as terrible as others say

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