I can tell you my experiences with the yellow gas stations. The few that have been returned to me have been for a good reason, and I have done my best to fix them. These are mostly faults because I can't see the thumbnail pics very well when I load them, so occasionally I mix up gas pumps. I have learned that my tablet cuts off a significant portion of the tops of the pics in the thumbnails, so I have to take the pics of the pumps so that they are centered closer to the bottom of the pic. And last week I had some issues with the rain and some fog creating fuzzy pictures..
When I do the mystery shop portion; if someone says hi to me, checks me out, offers me the receipt without me having to ask, and the store is at least reasonably clean, I give them a 9 (10 is perfect, and no station is perfect). If I have to ask for my receipt, or I'm not greeted, or if i'm inconvenienced in almost anyway my rating goes down to 7 or 8. If the shop is gross, and the customer service is lack luster or down right rude, my rating goes down severely.. 4 or 5. I've only ever given out less than that one time, and it was VERY well deserved.
And my comments on my ratings say exactly that. If they were rude, if the shop was a mess or so dirty you don't want to touch the stuff that's for sale, that is what I write in the narrative. If I had to make an effort to get what I need for my shop, that is in my report. If they hit all the markers, I say that I was greeted, got great customer service and was offered my receipt without asking. You have to give them credit for doing their job the way they are supposed to.
5 is not a good or average rating, 5 would be BAD service, or a store that is almost too disgusting to walk into. Or the forecourt is full of trash and drug dealers (I've been to this station, and I won't go back.. lol)
Migrants: We've had yellow stations in AL since early January, the stations for TN posted near the end of January, and are just now starting to get little bonus' I haven't looked at GA, because google GPS doesn't work well in most of GA and I hate having to backtrack to find my way forward. I don't go to MS, or FL, but my son will.
Edited 1 time(s). Last edit at 02/15/2022 07:33AM by Morledzep.