@ wrote:
Hi Karen, I hope you're enjoying your holidays.
Interesting new requirements. Two things:
1) Can't I just buy the soda if they see it? Putting something in an easily-missed spot and then not buying it when spotted seems so shady I'd rather hope they DO think I'm a shopper.
2) As I sometimes added to reports in the past, the cans in Scenario 4 are completely different sizes and would never be mistaken for each other. They don't even fit in the same box as a 12-of. It's no hardship for me to do that shop, but it isn't testing much. With the new year a different combination might be more beneficial. I could even recommend something if you like.
Cheers,
Alex
@ wrote:
Hello,
You will follow the new guidelines starting in January
Karen
Independent Scheduler for Ipsos Mystery Shopping
@prince wrote:
What role does Karen have in the organization? She may have zero input into what the client wants tested.
I see my role as following the guidelines. I see the e-mail as a reminder of that.
@Amarsir wrote:
@prince wrote:
What role does Karen have in the organization? She may have zero input into what the client wants tested.
I see my role as following the guidelines. I see the e-mail as a reminder of that.
Good point, but this was in response to an email saying "The<client> shops are changing in January" and "Please let me know if you have any questions." As such I felt the question was reasonable.
I just buy one of each, but you can definitely buy more. Especially now with no expectation of a return.@guysmom wrote:
I have a question that maybe one of you can answer. With the scenario of pastries or with the scenario of produce, do you just buy ONE of each on the list?? Or can you buy more than one? There's nothing in the guidelines that even mentions that. Thanks in advance.
@Amarsir wrote:
Ipsos Shopmetrics runs shops for a certain foreign grocery chain that has expanded along the East Coast. Among the requirements are purchasing some cans to see if they are counted properly and putting a 12-pack of soda under the cart to see if it's noticed. The requirements were just updated for 2023 shops. (Paying less, reimbursing more, and without requiring a return anymore.) They also say not to buy the soda, to say "I changed my mind" whether it's spotted or not.
Here was the email I sent to Karen:
@ wrote:
Hi Karen, I hope you're enjoying your holidays.
Interesting new requirements. Two things:
1) Can't I just buy the soda if they see it? Putting something in an easily-missed spot and then not buying it when spotted seems so shady I'd rather hope they DO think I'm a shopper.
2) As I sometimes added to reports in the past, the cans in Scenario 4 are completely different sizes and would never be mistaken for each other. They don't even fit in the same box as a 12-of. It's no hardship for me to do that shop, but it isn't testing much. With the new year a different combination might be more beneficial. I could even recommend something if you like.
Cheers,
Alex
And here's what I received back:
@ wrote:
Hello,
You will follow the new guidelines starting in January
Karen
Independent Scheduler for Ipsos Mystery Shopping
So either she didn't read my question, or she did and basically told me "@#$%& off and do what you're told."
Any thoughts which it is?
@Amarsir wrote:
...
So either she didn't read my question, or she did and basically told me "@#$%& off and do what you're told."
Any thoughts which it is?
@Niner wrote:
She could have been nicer in her response. I would not want to do work for someone who resonded to me like this.
I don't want to belabor this since I've already gotten plenty of answers. But to clarify, it's not "changed my mind" in-and-of itself that's I'm calling suspicious. It's putting the item someplace a potential shoplifter might and then not paying when I'm caught.@Capurato wrote:
As a former cashier a long long time ago, I will tell you that we dealt with so many customers changing their minds about things that it never crossed our mind that they may be a shopper.
@KA047 wrote:
I don't know enough about this shop to understand "point #2", but it doesn't ask a question that I can see.