I wrote a long book, then deleted it, then felt like I should add an abbreviated version since getting a comment...
Friend has been having a really rought time with Sentry. Shops being sent back and asking for LONG and invovled answers to questions not even on the survey. Sometimes saying I need an answer to question D3 How did X do Y? When in reality, question D3 was not "How did X do Y?" and the question "How did X do Y?" was not on the survey at all.
These requests for "edits" have come 2-3 weeks after the jobs were performed. The level of detail they are asking for seems impossible without a recording device.
My friend has felt compelled to keep adding more and more because they want to get paid. I am putting them on my 10 foot pole list. I have had some companies ask for what I felt were unreasonable edits but I did them. This feels extremely unreasonable to me. For context, my friend has done many of this kind of shop for several other MSCs without this kind of thing happening. Maybe they would get an occasional request for clarification, etc. but never anything like this.
Edited 2 time(s). Last edit at 02/09/2023 02:01PM by olympia tennenbaum.