Issues with Sentry

I wrote a long book, then deleted it, then felt like I should add an abbreviated version since getting a comment...

Friend has been having a really rought time with Sentry. Shops being sent back and asking for LONG and invovled answers to questions not even on the survey. Sometimes saying I need an answer to question D3 How did X do Y? When in reality, question D3 was not "How did X do Y?" and the question "How did X do Y?" was not on the survey at all.

These requests for "edits" have come 2-3 weeks after the jobs were performed. The level of detail they are asking for seems impossible without a recording device.

My friend has felt compelled to keep adding more and more because they want to get paid. I am putting them on my 10 foot pole list. I have had some companies ask for what I felt were unreasonable edits but I did them. This feels extremely unreasonable to me. For context, my friend has done many of this kind of shop for several other MSCs without this kind of thing happening. Maybe they would get an occasional request for clarification, etc. but never anything like this.

Edited 2 time(s). Last edit at 02/09/2023 02:01PM by olympia tennenbaum.

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This is why I refuse to work with Sentry. I had issues that escalated up to the owner, who refused to help. I've stopped working with them years ago and do not regret it one bit. Other than that, there's not much else you can do.

@OEShopper wrote:

This is why I refuse to work with Sentry. I had issues that escalated up to the owner, who refused to help. I've stopped working with them years ago and do not regret it one bit. Other than that, there's not much else you can do.

It's not my issue but it really makes me not want to wortk with them. I'm glad at least it isn't just an isolated incident for my friend. Sorry that happened to you.

Edited 1 time(s). Last edit at 02/09/2023 02:02PM by olympia tennenbaum.

I have completed one shop for them. It was sent back once asking for detail I would only know if the shop would have been audio recorded. I was paid after explaining that 'to the best of my memory' the employee did say 'xyz'.

I refuse to work with them again based on an interaction with a scheduler who long story short, offered me a last minute restaurant shop & after I secured a babysitter (not easy to find one last minute) said she gave the shop to someone else.

@luckygirl0100 wrote:

I have completed one shop for them. It was sent back once asking for detail I would only know if the shop would have been audio recorded. I was paid after explaining that 'to the best of my memory' the employee did say 'xyz'.

I refuse to work with them again based on an interaction with a scheduler who long story short, offered me a last minute restaurant shop & after I secured a babysitter (not easy to find one last minute) said she gave the shop to someone else.

Yes, that seems similar to my friend's experience. It was almost three weeks ago and involved visiting several luxury stores. They are asking for things not on the survey but, like you said, a level of detail that would not be possible without recording equiptment. Very specific details about different models at different shops and what exactl was said, etc. It has really turned me off from wanting to ever work for them.

That sounds like a huge pain with the babysitter!

Resolved

Edited 1 time(s). Last edit at 03/23/2023 10:09PM by olaaleb.

I've done two shops for them and decided it was not worth it. One was about 10 years ago, and I thought the amount of detail was absurd. They wanted something like a 5 sentence description about a Pepsi. I gave them another chance when they did a hip restaurant in my area years later, and again decided it was too annoying.

I have not been on this board in a long I have been shopping for over 30 years(pre internet) I have shopped for hundreds of companies. I agree with Sentry asking for absurd amount of edits. They do not answer questions when asked and it seems like the editors may be young, inexperienced and related to higher ups. I recommend staying away.

Mylanta! I wish I would have read this thread before accepting a paltry low paying job with Sentry this week. I was traveling for my real job and Sentry had a restaurant shop located next to my hotel. So i grabbed it, as I figured I need to eat lunch anyway. The shop report was ridiculous for a $15 shop and include a multitude of misspellings, incorrect/confusing phrases (ie Offering Yes or No as the only answers to a question that started with the word How). But I went ahead and spent an hour on the report on my flight home, thinking it was the first shop I ever did for them so i might as well make it good. I was flabbergasted this morning to get a response for clarification from an editor, which was more nonsensical than the original survey. She wanted me to write a narrative for a question not asked on the survey. She wanted me to type 2 sentences for things like "The restauarnt manager didn't give me a business card." Thats a yes or no question! I ended up going with "The restaurant manager did not give me a business card. When the manager rushed by my table, she failed to leave a business card in her wake."

I'm sure she'll send it back but for $15, I don't care! Never, ever again!

@Cassiespark wrote:

. . . When the manager rushed by my table, she failed to leave a business card in her wake.

LOL! Love it.

@JimmyP wrote:

One was about 10 years ago, and I thought the amount of detail was absurd. They wanted something like a 5 sentence description about a Pepsi.

ha ha ha ha, challenge accepted.

PROMPT: ChatGPT, write a five sentence past tense first person narrative in business style about an order of Pepsi.

NARRATIVE: I conducted a taste test on a Pepsi as part of my meal combo. I sampled the drink and found that the sweet, citrusy flavor was quite enjoyable. The carbonation was just right, providing a refreshing mouthfeel without overpowering the taste. I also noted the iconic blue and red branding on the packaging, which is instantly recognizable. Overall, my experience led me to conclude that the Pepsi is a high-quality beverage that is sure to please consumers.

There really isn't anything wrong with Sentry which couldn't be fixed by firing its owner.

Edited 2 time(s). Last edit at 05/24/2023 01:32PM by Rousseau.

"ha ha ha ha, challenge accepted."

Pretty good!

Edited 1 time(s). Last edit at 05/23/2023 06:50PM by JimmyP.

I cannot believe some of these unprofessional comments; this just makes me sad

Edited 1 time(s). Last edit at 05/24/2023 05:08PM by samshopper.

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Issues with Sentry

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