Anyone have the name and email for a mistake in Ipsos payment?

Nope, it wasn't an overpayment! Have been under paid on two shops in the past two weeks.
Not getting any response to emails so far. Anyone here work there and have any suggestions?
Anyone else experiencing similar situation? Any help or suggestions appreciated.

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Hi - if you call 833-782-0500 Monday-Friday 9am-5pm EST you can speak to someone.

Karen Holland
Independent Scheduler for Ipsos
[www.ishopforipsos.com]

I am happy to say that all of my payments from both sides have been to the penny. I hope you get it worked out.

Shopping Arkansas, Louisiana, & Mississippi.

@KarenSchedulesForIpsos are you sure you have not broken the rules here? Talk to a real person? LOL and rolling in the aisles!!!!!!

@KarenSchedulesForIpsos wrote:

Hi - if you call 833-782-0500 Monday-Friday 9am-5pm EST you can speak to someone.

They have a team ready to answer the calls and if for some reason they are all on the phone if you leave a message they will call you back - and they know I posted the number

Karen Holland
Independent Scheduler for Ipsos
[www.ishopforipsos.com]

Ok, mystery solved! First the good news: Someone did get back to me from Ipsos's standard email address. Kudos to them, though they did not use their name. The bad news is, they stated that Ipsos recently changed the compensation on Electronic Mystery Shops, at least. For closed locations the rate has been reduced from from $5 to $1. If the shopper waits 20 minutes and leaves without being served per the guidelines, the fee has been reduced from full fee to $5. They did not say if these fee reductions apply to other types of shops. They were not specific about when this change occured, other than "a short while back".
To get the full shop fee, shoppers must wait to be helped and have a full interaction. Hope that helps someone else who may have run into this, as well.

@KarenSchedulesForIpsos wrote:

They have a team ready to answer the calls and if for some reason they are all on the phone if you leave a message they will call you back - and they know I posted the number

Thank you for your reply, Karen. Someone did get back to me before I had a chance to call. I reported what I was told below...or above. Not sure how the forum posts work in order.

Edited 1 time(s). Last edit at 04/19/2023 11:38PM by veebeeshops.

I am glad you got a response, but sorry it wasn't a response you wanted to hear

Karen Holland
Independent Scheduler for Ipsos
[www.ishopforipsos.com]

Thanks for sharing the information. They should state that in the guidelines since it has said if you wait 20 minutes and are not served you can consider your shop complete.

@veebeeshops wrote:

If the shopper waits 20 minutes and leaves without being served per the guidelines, the fee has been reduced from full fee to $5.

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Anyone have the name and email for a mistake in Ipsos payment?

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