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Ipsos not responding

June 11, 2023 02:22PM
It'll be interesting to see what the future holds for Ipsos. I don't know of a company that treats its manpower like this that does not run into major issues at some point. The problem with Ipsos is that they consider the shopper to be wrong no matter what happened. I would need a whole other thread to tell the various issues I've had with Ipsos that led me to think that they're not worth fighting for anymore. And I never had any issue like that with all the other companies I work for. It's not about something not going right on a shop, it's the way it's handled. Not answering emails is ONE issue amongst many others. But it wasn't like this all the time, it used to be a pleasant company to work for. I don't know what changed and when... but there's hope it'll change back at some point!
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More Discussions About Ipsos Mystery Shopping (All Companies)
June 11, 2023 02:35PM
I do get it - everyone's perceptions are always based on their personal experiences, so I never try and say oh that didn't happen at all - it just really does make me sad when shoppers and others do feel that Ipsos just doesn't care, they are just some giant company far removed. Because I totally do see the other side of it. You are a conscientious and likely very experienced and excellent mystery shopper. And I see a lot of that on the forum, shoppers who are trying to do their best, follow the guidelines to the best of their ability, etc. But on the other side of things - the Ipsos folks also take this very seriously and are good folks who work every day really hard to make things better.
So I really hope that continues and I hope shoppers see improvement and soon we will have posts about good things!
So I agree with you and hope we just see things continue to get better!

Karen Holland
Independent Scheduler for Ipsos
[www.ishopforipsos.com]
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June 12, 2023 03:20AM
I have a great example. I did a gas station shop, I had a long list of the same brand of gas station shop and they were all bunched together with all of my other shops all around them. I accidentally clicked the wrong line, and entered all of the information into the wrong shop. And because there is no scheduler for this company, the only recourse is to send an email to the "ignore us" email address. And my email was answered three days later, the last day before the shop expired. If there is actually somebody monitoring email address, it could have been handled very easily in just a few minutes that same day and I could have had been completely done with it before Igot home that night. The way it would have been handled at the MSC that used to have this gasoline brand. A simple phone call, and 5 minutes, and I could have stayed right where I was and finished both shops that night.
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June 12, 2023 01:43PM
Did you call the phone number during business hours? And if you did and they didn't answer and you left a message did they call you back? And was it 3 business days later that you heard back or was there a weekend in there?
Those types of things are frustrating, and honestly IShopFirst is really set up for a perfect world where that type of thing doesn't happen unfortunately, so I am sure that those are the sorts of things that they are working on to see if they can be handled better - when a shopper is actually AT a shop and has a legitimate issue like yours - how do you get assistance.
And that is a perfect example of what can be better - needs to be better. Shoppers absolutely need to feel that they have all the support that they may need when they need it. And also that your $$ isn't going to be messed up because you planned on 10 shops that day, could only do 9 and may have been able to go back and do that last one, but it would have been another trip and maybe no money made on that, and sometimes lost even just to do the shop you agreed to do.
I guess my point is I guess you guys can't see it yet - but I honestly feel they do care and they ARE working on making all this stuff better.
I promise I would just stay totally out of it if I didn't feel they were trying.

Karen Holland
Independent Scheduler for Ipsos
[www.ishopforipsos.com]
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