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Ipsos Sassie unable to submit?

October 24, 2023 12:31AM
Did anyone else run into this issue?

Filled out an IPSOS Sassie report and would like to submit. Sassie states that there are 16 "oops" fields. When reviewing the shop, no fields are unanswered. Consequently, I am unable to submit a report.

Any ideas on how to "push it through"?
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More Discussions About Ipsos Mystery Shopping (All Companies)
More About SassieShop
October 24, 2023 01:22AM
take a screen shot of the "oops" screen and the screen showing no "Oops" and email it to the general mailbox and hit the "help/contact" link in the shop. maybe you'll get lucky and they will see it on their end and just push it through. Also sometimes if you log all the way out of Sassie and log back in the errors will clear. Or try logging in on your phone and see if the "oops" errors are cleared via the mobile browser. Good luck!
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October 24, 2023 01:29AM
Thank you for the suggestions and taking the time to reply.

I emailed the scheduler via the "contact" link right away.
Unfortunately, the signing in and out, and the mobile browser all resulted in the same error messages. Sigh, the shop deadline is midnight EST and I would hate to have them remove a shop that I completed on time.
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October 24, 2023 04:14PM
An update - it was a technical issue on the Sassie platform.

IPSOS resolved the issue and I was able to submit the report just now.
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October 24, 2023 05:55PM
I had the same issue. Shout out to Liz who followed up with me via the help link I submitted on the shop form. So glad they fixed it for us!
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