IPSOS grader error

I followed a shop guidelines to a T but the grader applied the guidelines from a different (but similar) shop and rejected it. I tried emailing the grader and the scheduler. I left a phone message and emailed one of the ipsos directors as well as the gal that takes care of the inbox. Next stop will be the senior director. I also emailed them a copy of their own guidelines. Hopefully someone will respond positively.

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More Discussions About Ipsos Mystery Shopping (All Companies)

Best of luck getting it reversed (and not ending up on Ipsos' naughty list.)

If your path dictates you walk through hell, do it as though you own the place. -unknown

I had some luck recently with a reversal, it was the editor's mistake. They said as such and I was paid.

Evaluating and mailing packages since 1994. I am an undercover connoisseur of customer service, a master of disguise in the aisles, and a sworn enemy of subpar experiences. I blend in, observe, and report—because excellence should never be a mystery.

I also had an Ipsos issue with a new editor. Who can I email?

Did you ever get a resolution? I have a similar situation.

Who cares about the grade as long as you get paid. The sleeping giants at IPSOS are not going to respond. The majority of guidelines are poorly written , re-written and not edited. In my experience most editors have been on a power trip for years. to include Wordsmith pros. My health has improved after moving on from these leaches. It's sad that the people who do care about following the rules and take pride in the work, that the company will not reciprocate the same energy back into its so called "valued contractors".

Post on their Facebook page that you've reached out XX times and are not getting a response. Their social team is responsive and will get them to respond to you. They don't like the negative press, so do it nicely.

I made a stupid mistake on a shop today and need to email someone to plead my case. The reviewer email address will not accept replies. Which email address would you recommend?

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

-delete-

If your path dictates you walk through hell, do it as though you own the place. -unknown

Edited 3 time(s). Last edit at 12/13/2023 12:46AM by drdoggie00.

Thanks. The message came from someone with an Ipsos address. Sent a reply but didn't hear back. Just sent another email to your suggested address offering to do a reshop if necessary. I'll see what happens.

@drdoggie00 wrote:

Are you hitting the "reply" button from an automated email you received that had a grade on it? The mailbox they come from is an unmonitored email address. Check in the header for a "reply to" email address that should end in something like @wordsmithpros.com. That'll be the reviewer. If that doesn't work, your other option is either the scheduler (if it has one) or mystery.shopping@ipsos.com. Good luck.

Disregard. You probably know this already.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

When stuff like this happens repeatedly where the editor misinterprets guidelines for the same shop or different ones and the shopper is correct, Ipsos should test the editor with similar reports to see how the editor grades it. It seems like rejected reports have a slim chance of getting overturned based on other posts here.

If they tested editors then IPSOS would know if an editor is misinterpreting a shop if they gave them a perfect report followed to the T. It would need to be a situation where the reports are sent in through the portal so it appears to come from an IC and not an internal test so the editor is treating them how they normally do. Better yet, they should test the editors when they change the guidelines.

I don't get the impression the editors are spot checked for their work. Are they?

Wordsmith Pros.... One of the clients I do a lot of copy editing for uses them to write standard stuff like press releases and short articles. I end up almost having to re-write them. My client knows they're not very good, but it's not her call as to whether or not to use them.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

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IPSOS grader error

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