Which IPSOS not paying?

I received an email from IPSOS stating a delay in payment. Is it the Sassie side or the Shopmetrics side that is not going to pay until the 6-11? Or is it both of them?

Shopping Arkansas, Louisiana, & Mississippi.

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Looks like both. Neither side paid today. Ugh!

The email stated Sassie and it was a Paypal problem.

It's an Ipsos problem. None of the other mystery shopping companies have any problem with their PayPal payments. This is the third time in 2 years that something like this has happened. Payments don't show up when they're expected, Ipsos sends an email telling us that it's PayPal's problem. And they'll get it fixed as quickly as they possibly can. Possibly 3 to 10 days.

Below is what I received. It doesn't specifically Sassie. Is this different than what they sent you?

"Due to an ongoing payment processing issue, shopper payments that were scheduled to go out this week will not be available in your PayPal accounts until December 6 - 11. This is a window that PayPal has provided, but we are working with them to try to expedite the process and get a more concrete payment date. As soon as we have an update, we will let you know.

Again, we are terribly sorry for the inconvenience. We know prompt payments are important, and we are doing all that we can to resolve this quickly. If you have additional questions, please contact our shopper support team at mystery.shopping@ipsos.com."

@big_sky_thunder wrote:

The email stated Sassie and it was a Paypal problem.

Confero states they sent payments out 12/1/23 but it’s not in my PayPal account. I would believe in IPSOS case that this a Paypal issue. I have personally had issues with PayPal in sending out payments. If you fund from a small bank or a credit union PayPal has been known to hold payments until they clear. So this is clear, the process is that a business sends in payments and funds the account. Funding the account with a new bank or small bank can cause an issue. PayPal can also flag your account if you are sending more than usual, sending a higher volume or basically anything they think is out of the norm. As you can see this can cause a huge issue for a business. Why MSPs still continue to do business with PayPal is beyond me. Getting in touch with someone to figure what is wrong is not an easy task. Everything usually has to be done through email. When you are paying a lot of people this is a nightmare. This is a PayPal issue not a business issue.

Edited 1 time(s). Last edit at 12/05/2023 02:50PM by mmsackett.

confero has not had a good track record of paying in a timely manner. As you can plainly see by the multitude of threads on the subject in this forum. I believe that this is a separate issue from the issues between Ipsos and Paypal.

IPSOS has a dedicated Paypal CSM and Account Manager. This is not an issue of IPSOS having to communicate with Paypal only on email, or through a contact center, or waiting for someone to get back to them. Looks like a cashflow or API issue - but the latter seems very unlikely as Paypal processes millions of automatic payments every day without issue. The only time they don't is if funds are not sufficient, or there is banking change - but again its unlikely IPSOS is switching banks multiple times a year.

I hope that a company as huge as IPSOS is not working from pay check to pay check. I really doubt they are.

@Cassiespark wrote:

IPSOS has a dedicated Paypal CSM and Account Manager. This is not an issue of IPSOS having to communicate with Paypal only on email, or through a contact center, or waiting for someone to get back to them. Looks like a cashflow or API issue - but the latter seems very unlikely as Paypal processes millions of automatic payments every day without issue. The only time they don't is if funds are not sufficient, or there is banking change - but again its unlikely IPSOS is switching banks multiple times a year.

Shopping Arkansas, Louisiana, & Mississippi.

I think it is some type of limited PayPal problem. I work with a company in a completely different line of work and they were also having PayPal problems last week, (and they have paid me regularly for over 3 years).

Sassie. But they are sending payments now.

the hold on pay was for both platforms. Ipsos is ONE company. One of these days they'll merge all the books for all of the companies they bought or took over and we'll only get one 1099 at the end of the year.

Morledzep, wouldn't that be nice if they would join all companies into one? I get confused on which one is paying me, which one is sending me the email...etc.

@Morledzep wrote:

the hold on pay was for both platforms. Ipsos is ONE company. One of these days they'll merge all the books for all of the companies they bought or took over and we'll only get one 1099 at the end of the year.

Shopping Arkansas, Louisiana, & Mississippi.

For the crap fees they "attempt" to pay, you would expect to get paid on time. What would cardboard Fred say?

@Cassiespark wrote:

[...]This is not an issue of IPSOS having to communicate with Paypal only on email, or through a contact center, or waiting for someone to get back to them. Looks like a cashflow [...] issue[...]

It is very unlikely a cashflow problem. But, it could very well be that IPSOS does not have the cash in the right account. Two wholly different things.

@Rousseau wrote:

It is very unlikely a cashflow problem. But, it could very well be that IPSOS does not have the cash in the right account. Two wholly different things.

That sounds a cash flow problem.

@AWhitman wrote:

@Rousseau wrote:

It is very unlikely a cashflow problem. But, it could very well be that IPSOS does not have the cash in the right account. Two wholly different things.

That sounds a cash flow problem.

Nope. A cash management problem (cash exists but is in the wrong place), as opposed to a cash flow problem (cash expenditures cannot be met with receipts). The former is having the funds in Bank A when they are needed in Bank B. The latter is either operating at a loss or having one's accounts receivable being converted to cash slower than cash is leaving to pay for operations and debt retirement (and not being able to borrow to meet cash needs).

A quick glance at the company's financial statements show they likely aren't having a cash flow problem. Indeed, last year it had positive cash flow ,increased its cash assets by €90,000,000, and ended the year with un-utilized lines of credit of €521,000,000..

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