IPSOS Sassie Reports - No Email Notifications

January 27, 2024 03:22PM

When I submit reports on the Sassie platform, it would appear I am no longer getting email notifications of whether the report was accepted, or sent back for some reason. I noticed this when seeing that some of my reports within Sassie have an “incomplete” status, but when I go into my email to see how did I miss that, nothing is there.

So, on shops sent back, I don’t see who the editor is, when the report was sent back, or how to contact them if I have questions. For shops that are accepted, I wouldn’t know that either because of not having any email notifications anymore, which doesn’t help for book keeping purposes.

Has anyone else noticed this, or am I the only one?

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January 27, 2024 03:58PM

Mine were going to my spam.

January 27, 2024 04:52PM

That is bizarre. For years, the messages have always gone straight to my inbox, and then suddenly one day gmail thinks it looks “suspicious” and automatically sends it to spam?

Makes me wonder if the people working for these big tech companies know what they are doing. Thanks for mentioning “spam” as a possibility. That is where it went.

Edited 1 time(s). Last edit at 01/27/2024 04:54PM by BozoReader.

January 27, 2024 05:03PM

Also, some companies that use the Sassie platform send emails on acceptance, and some (many, it appears to me) do not.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

January 27, 2024 05:23PM

Lately, almost all Ipsos' SASSIE emails from editing are going to my spam folder. It doesn't matter what the shop status is.

I check my spam folder multiple times a day anyway, but this is annoying.

January 27, 2024 05:46PM

I never get the emails. I definitely check my spam box. One time I had a shop rejected and then when I tried to inquire as to why it was rejected they just kept saying they sent me an email. I had to press them over and over. I explained that I never saw the email and that I’d like to see it so I could learn from the experience. They finally explained it to me but refused to forward the actual email to me. Personally I don’t think I ever got an email which is so unfair. But I know I have a choice whether or not to perform shops for them. They just have a shop that I love to do so I will continue to put up with them.

January 27, 2024 08:26PM

I have a Yahoo-based email now because the actual company I got it from turned it over to Yahoo. This last year they have been putting a lot of my mail in spam. Companies I've been working for and corresponding with since the email address was created. Years & years. Even more mysterious is that of three almost identical email subjects from the same company, i.e., "Your shop has been accepted!", one will be found in spam. I don't really think there's anyone overseeing Yahoo anymore, it seems that it's been abandoned and just left to do whatever it wants.

Maybe other email systems are suffering the same "Improvements?"

January 27, 2024 09:17PM

Over the years I've opened emails on Hotmail/MSN, Yahoo, and Google. Each has a dedicated focus. Yahoo is the one with the most issues, but I put up with the issues because I don't want to lose the subset of people who email me there.

@sestrahelena wrote:

I have a Yahoo-based email now because the actual company I got it from turned it over to Yahoo. This last year they have been putting a lot of my mail in spam. Companies I've been working for and corresponding with since the email address was created. Years & years. Even more mysterious is that of three almost identical email subjects from the same company, i.e., "Your shop has been accepted!", one will be found in spam. I don't really think there's anyone overseeing Yahoo anymore, it seems that it's been abandoned and just left to do whatever it wants.

Maybe other email systems are suffering the same "Improvements?"

Happiness is not a goal; it is a by-product. Eleanor Roosevelt

January 27, 2024 09:34PM

Some don't send emails. In any case, you can usually tell if a shop has been accepted in your shop log. And yes if a shop goes to incomplete status and you don't get an email the only way to know is to check the log, which is not ideal. For those sent back, the notes are usually on the shop form itself. I don't think most editors want a back and forth email exchange. They get paid a set amount per shop, and rely on volume and don't really have time for back and forths with multiple shoppers to explain the same thing.

January 28, 2024 02:34AM

When I submit reports on the Sassie platform, it would appear I am no longer getting email notifications of whether the report was accepted, or sent back for some reason. I noticed this when seeing that some of my reports within Sassie have an “incomplete” status, but when I go into my email to see how did I miss that, nothing is there

Has anyone else noticed this, or am I the only one?

You are not the only one. I check the job sites twice a day until accepted after being accused of not responding to a question within 12 hours.

January 29, 2024 08:36AM

I noticed several months ago that I stopped receiving almost all emails that had anything to do with Sassie regardless of the MSC. I hadn't changed the email settings in my profiles, and I went back to make sure 'receive shop offers' were set to ON. Stuff wasn't going to spam - I monitor that; it just plain wasn't coming in. It's gotten slightly better. Sometimes I'll receive an "ACCEPTED" email, but it may be several hours or days later. Shop offer emails are hit or miss; it's usually up to me to monitor the boards to find something. I get very few "your shop has been approved" emails. If I want to know the status of my completed shops, I have to log into the MSC and check my shop log. So far, I haven't missed anything that was sent back from an editor, but it's only a matter of time until that happens.

All of this started after Sassie did an upgrade. Since it's been going on for me for months, I don't anticipate it changing any time soon.

If your path dictates you walk through hell, do it as though you own the place. -unknown

January 29, 2024 05:23PM

I remember back under the previous mystery shop company ownership that this was not really a problem when using their Virtuoso (legacy system). Shops were group by links like “Not Ready to Shop”, “Ready to Shop”, “On Hold”, etc. This was something we lost when the new ownership took over and decided to whole heartedly embrace the Sassie/Presto way of doing things which could be improved upon.

Edited 1 time(s). Last edit at 01/29/2024 05:24PM by BozoReader.

January 30, 2024 03:08AM

Check your Spam or Junk Folder. A ton of my IPSOS emails go there. I am constantly unflagging them as Spam. Clearly they have sent so many emails over the years that spam filters everywhere try to filter them.

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