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Elite CXS.... ongoing non-payment issue!!!!

May 16, 2024 09:49PM
They just got a new client in my area and I got so excited! Until I remembered this thread....
Nope
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More About Payment
May 16, 2024 10:18PM
You should go and confront them in person. Maybe hang around their table telling other shoppers your story until they write you a check on the spot.

@Okie wrote:

Thanks for starting this post. I registered during summer of last year did two shops with them for large reimbursement amounts during the fall. I assumed payment was done through PayPal. I was not aware of their payment provider. There is no clear mention of it anywhere and how to sign up.

Currently, in an email thread with Accounting. It takes them a week to reply. They either send me:
1) Expired links
2) Emails saying they resent the links (but no link actually sent to inbox or spam)

So frustrating. I might just have to put up with this incompetence for the next couple of weeks, and then ultimately file a claim.

... And oh yeah, they just sent an email about registering for Shopperfest 2024 in Orlando with their discount code to meet the Elite CXS team. Wanted to click the Spam button right then and there, but needed to keep the line of communication open for now.
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May 17, 2024 12:53AM
You'd think they could have given shoppers a heads up when payment issues arose, supposely due to a new system. A simple mass email of acknowledgement and apology. But it seems like they just let it go for months in silence. Not nice.
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June 08, 2024 01:06AM
I wouldn't think that the time, effort and money needed for a $50 - $150 court claim is worth it.
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June 11, 2024 03:59PM
They just sent me this when I asked where my payment was (it was likely written by ChatGPT):

"Accounting at Elite CXS has been working diligently to restore accounting records following a major data loss during a system upgrade that affects both client and shopper accounts. Rest assured this is an internal issue only and there was no data breach. None of your personal data has been compromised. We are rebuilding the accounting database, but it is a slow and detailed process. We recognize that you are looking for payment and we are initiating payments to shoppers weekly as we restore this data. In some cases, we may need to reach out to you for additional details that cannot be recovered. These reach outs are also happening weekly. We expect to have this issue completely resolved over the next 30-60 days. We apologize for the delay and please rest assured you will be paid for shops successfully completed."
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June 12, 2024 05:34AM
A Closer Look
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June 12, 2024 12:29PM
Okie states--..........I'm just going to wait it out and cut ties after.

Bob comments--That is a sound business decision. Resist any temptation to re-establish a relationship, as the odds are woefully against success. I can be jerked once, but never twice.

A mention of a now defunct MC, About Face. I received a letter stating the company had been stiffed by two National clients and was late with shopper payments. I was so impressed, I continued with my assignments until the matter was resolved.
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June 21, 2024 07:18PM
So tired of these clowns. I sent like 30 emails and still no reimbursement. I’d be less pissed if it was just payment but I spent $300 out of pocket.
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June 22, 2024 04:02PM
I only did three small shops for them which i was reimbursed the money. There is a dinner shop that reimburses up to $270 and I am not taking it since I would want to be paid in a reasonable time.
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June 27, 2024 03:30PM
It's killing me that the fees in my area for the new client keep going up! But the reality that it could turn out to be no fee at pay time keeps me in check. Ugggh
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June 28, 2024 11:57PM
@sestrahelena wrote:

It's killing me that the fees in my area for the new client keep going up! But the reality that it could turn out to be no fee at pay time keeps me in check. Ugggh

I know, right? There's a reimbursement shop I like but will not take it since the last time it was over 100 days late and I had to send multiple emails to accounting before getting paid.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~
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August 01, 2024 03:23AM
I finally got paid. 7(!) months after completing the shop.
Anyone knows why CXS got kicked out from Gigspot?
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August 01, 2024 11:23AM
@Plusha wrote:

I finally got paid. 7(!) months after completing the shop.
Anyone knows why CXS got kicked out from Gigspot?

Maybe they didn't pay!
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August 01, 2024 04:31PM
Thank you for the link. I have been waiting on payment for a job done in May.
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