1. Forums
  2. Mystery Shopping Company Discussion

Intouch Insight Payments

April 19, 2024 11:55PM
I'm curious to hear when everyone's last payment from Intouch Insight was. Mine was March 28. I've been shopping with them for more than a year and they typically pay every 2 weeks.

Greg
South Florida: Broward and Palm Beach County
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

More About Payment
April 19, 2024 11:59PM
I've never had an issue getting paid from Intouch. Have you contacted anyone about it yet?

Shopping Arkansas, Louisiana, & Mississippi.
Reply
April 20, 2024 12:16AM
Ty

Not yet. I just noticed the lack of payments. This is the first time I've had an issue with them. All my recent shops say "not yet paid" on ISS.

UPDATE:
It was operator error ????. I forgot I didn't shop for a few weeks. All should be good.

Greg
South Florida: Broward and Palm Beach County


Edited 1 time(s). Last edit at 04/20/2024 01:20PM by GSRshops.
Reply
April 20, 2024 12:42AM
I just emailed them with a screenshot from ISS.

Greg
South Florida: Broward and Palm Beach County
Reply
April 20, 2024 01:32AM
Never had a problem on ISS 3/3 shops paid 3/28. Got 3 shops tomorrow.

Nor Seelevel. Last payment 4/15 for a 3/22 phone shop. Which may actually have been later than I would have expected. 3/14 shop paid 3/22.

Guess it depends on what platform you do the shop on. Don't feel like looking up on their original Sassie website since I know it's been a while.
Reply
April 20, 2024 01:50AM
They recently changed their payment times to twice a month or so instead of every week.

*****************************************************************************
The more I learn about people...the more I like my dog..

Mark Twain
Reply
April 20, 2024 01:52AM
intouch insight paid me on April 15 for a job I did in March for SeeLevelCX.

On my evaluation reviews, ALL OF THEM, it says this: "Comments: Final Grade: 10. Superior evaluation. Completed and submitted on time, with project specifications followed exactly as outlined and no additional information or clarification needed. The evaluation was free of spelling/grammar errors and contradictions and written in a professional manner. Regardless of rating, payment for this project is contingent on the client's acceptance of your evaluation. Thank you for your efforts."
Reply
April 20, 2024 02:02AM
Twice a month now. The 15th and the last day of the month.
From the new agreement:
"For work performed between the 1st and 15th, payment will be processed on the last day of the month. For work performed between the 16th and last day of the month, payment will be processed on the 15th of the following month."

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer
Reply
April 30, 2024 02:50PM
Just got a payment today. Last day of the month is exactly what I expected
Reply
April 30, 2024 03:13PM
And since my last three shops were after the 15th of this month, I did not get a payment.

I did not expect to get paid until the 15th of next month. Just as their agreement states.
Reply
May 10, 2024 08:01AM
For Intouch Insight, I'm seeing extended delays in shop reviews / approvals and emails confirming submission are not being received (not in spam folder either). The first item is definitely an operational change on their part. The second item might be an iSecretShop automated reply issue, but it's repeated for several shops at this point.
Reply
May 11, 2024 01:17AM
I submitted one InTouch report last Saturday and it was approved today.
A report I submitted about 4pm today was approved about 6 pm today. And one I submitted about 2 pm today isn’t approved yet. They are all super simple reports.

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer


Edited 1 time(s). Last edit at 05/11/2024 06:05AM by prince.
Reply
May 11, 2024 01:44AM
I submitted two reports on the ISS platform last Saturday and one was approved the next day.

The other sat. I sent the scheduler an email asking if something was wrong. She said it could take up to 5 business days to get approved. But she also resubmitted the shop that was already in submitted status. It was approved today, 5 business days after I submitted it last Saturday.

Perhaps they have different editors for the kind of shop they are doing.

I'm just guessing.

But I do like the intouch insight shops.

I do expect to be paid for all the shops I did last month after the q5th, and all the shops I did early this month on the 15th. If not I'll post it here.
Reply
May 11, 2024 03:52AM
ISS is a platform. Each MSC reviews its own shops. Even within a single MSC, there are sometimes different shops with different editors.
@wrosie wrote:

I submitted two reports on the ISS platform last Saturday and one was approved the next day.

The other sat. I sent the scheduler an email asking if something was wrong. She said it could take up to 5 business days to get approved. But she also resubmitted the shop that was already in submitted status. It was approved today, 5 business days after I submitted it last Saturday.

Perhaps they have different editors for the kind of shop they are doing.

I'm just guessing.

But I do like the intouch insight shops.

I do expect to be paid for all the shops I did last month after the q5th, and all the shops I did early this month on the 15th. If not I'll post it here.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008
Reply
May 11, 2024 06:00AM
Lately, some of my Sonic shops have been approved in less than 5 minutes. Could be they have a full staff, but I like to think, they see my name pop up and grab the shop because they can see that I did over 300 Last year.
Reply
May 11, 2024 01:35PM
SeeLevelCX ussialy checking jobs later than ISS. but py from them is going in the same schedule twice monthly.

Shopping Eastern Pennsylvania since 2009
Reply
May 11, 2024 02:02PM
You did 300 Sonic shops last year?



@ShopperGirly wrote:

Lately, some of my Sonic shops have been approved in less than 5 minutes. Could be they have a full staff, but I like to think, they see my name pop up and grab the shop because they can see that I did over 300 Last year.
Reply
May 11, 2024 03:11PM
Sonic is handled by another MSC

Shopping Eastern Pennsylvania since 2009
Reply
May 11, 2024 05:48PM
I haven't seen one job availabe on Intouch sassie in west coast for like a year already.....most of their jobs seems to be on ISS nowadays.....the one I do the most are the gas station audits...but even that one seems to disappear since last month
Reply
Sorry, only registered users may post in this forum.

Click here to login