I completed my first shop for Intouch DBA a former name in 2006, with the latest being in 2023; the total rings in at 13. They are a Canadian company employing the business model of reasonably rapid pay at a low rate. That is the only reason for 13 in 19 yrs. Aside from being a bottom payer, I do not recall ever reading any negative comments.
If this were to occur to me, I would require an ante-up, unless their IC agreement permits such action. If said clause exists, I would accept responsibility and then terminate.
In each occasion when I read an injustice to a shopper, I recall the gal who had been mistreated by Ipsos. She shared she had been in tears but, due to her financial situation, she had to grin and bear it.