I've done a couple of pick ups but had to negotiate a better hourly rate for RT drive time. They were both in the boonies and the customers were also a bit cautious. You talk to them by phone first, which is a good indicator. Both meetings ended up at a nearby public place.
Did a recent recall which didnt go well. They didnt explain in the instructions that there were 2 very similar products which I'm sure caused them and their ICs a lot of grief.
They called me twice about it with ridiculous offers for stores over an hour away. I told them i don't work for free. The last call was a negotiation which ended with a passable hourly travel rate. In the end scheduler shorted me $2 an hour. She processed it herself so it was on her. The excuses were pathetic. They can get away with this b/c they don't change the hourly rate in the expense report. Instead you have to add the hours and miles in the notes section. I included the hourly rate in it when i reported it so there was no excuse. I told her to never contact me again. She now has nobody willing to touch the remote pick ups - which are usually chards of something found in food. So gross. They've gone downhill since the insulting baby food pay/test/mess.