A shop was declined because they said I did not tip the required 18%. That is exactly what was tipped, and that amount was calculated by the client on my receipt. I circled the amount, highlighted it, and made a comment about it. Still, the shop was declined. Obviously their error, right? Well I have written them five times, and phoned three times, with no response.Does anyone know how to get in touch with someone (of importance) there? I would hate to take them to court, but I will if I have to!

Edited 1 time(s). Last edit at 10/16/2025 05:26AM by edithms.

I'm not sure what her title is now, but Florence Mitchell has been a reliable contact at Intouch for me several years ago when I needed an issue resolved; 800-461-2873 ext 232 fmitchell@intouchinsight.com

Good luck.

I hope you get a resolution.

Not sure if it is related to the issue, but lately all the emails I receive from them are from schedulers based in southeast Asia.

Have you calculated the 18% to see if you actually paid 18%?

Tip 18% Pre Tax or Pro Tax? The 18% on the suggest tip value is often pro tax amount. Maybe the auditor and the shop is requiring 18% pre tax?

Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.

Rosie comments--I thought their office was in Ohio or at least the mid-west.

Bob responds--Intouch is a Canadian MSC, but they purchased Ritter, who was located in the Toledo, Oh. area.

CC usage fee? What's that? Why would I ever pay that? I'd pay cash first.

Same with ATM fees, or cash withdrawal fees when traveling. Everyone knows how to bypass these don't they? Just use the correct card at the proper locations.

Please don't fall for these additional "taxes." It's like an HOA in some residential areas. Who would volunteer to pay additional taxes that you don't need to? But hey, the choice is yours.

@wrosie wrote:

Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.

@maverick1 wrote:

CC usage fee? What's that? Why would I ever pay that? I'd pay cash first.

Same with ATM fees, or cash withdrawal fees when traveling. Everyone knows how to bypass these don't they? Just use the correct card at the proper locations.

Please don't fall for these additional "taxes." It's like an HOA in some residential areas. Who would volunteer to pay additional taxes that you don't need to? But hey, the choice is yours.

@wrosie wrote:

Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.

Some restaurant would charge customer a fee for using cc as payment method. Basically whenever a customer use a credit card, credit card company charge vendor a transaction fee, and the vendor is passing that fee to the customer instead of absorbing it. It's more common to see that fee in small Asian restaurant. It is generally legal as long as they have post a sign and be upfront about that fee.

That card transaction fee is also imposed on debit cards, because the banks and other cousins got the go-ahead to do so from our elected officials.

It is required that the added cost to the consumer is communicated. Sometimes it’s transparent as in signs at every gas pump asking for acknowledgment before dispensing gas, and the two rows of pricing on the lit up signs by the side of the road.

They’re posted in most other establishments that pass it on as required, usually as a sticker on the the card machine, but I’ve also encountered it without signage, asked, and it’s validated verbally if the buyer notices and asks…after finding it in the printed receipt, and by then it costs more in time than disputing it is worth (Add eyeroll). It’s even charged at thrift shops…

I prefer to pay cash and save $5-10 cents a gallon and also the fees when buying food and clothing, but it’s not always possible.

It became a “thing” when the issue of “banking fees for everything” in unregulated amounts became a political conversation. That was addressed, but this fee was added, and it’s netting the $$ dealers at least as much (or more) than the previous legalized ponzi practices.

Once it’s become legal the only way to avoid it is to pay cash or make it illegal again…and I’ve seen signs in “cashless” establishments they’re charging fees on cash as well, and choose not to frequent them at all.

Re:Asian restaurants. My favorite one now charges .50 for a takeout box!

@Nikki21 wrote:

Re:Asian restaurants. My favorite one now charges .50 for a takeout box!

I offer 2 eyerolls for that one...but I suppose it's less expensive than a tip if you eat there...but more expensive because they have to wash your dishes?

I think some businesses (regardless of ethnicity) are just trying to see how far they can go until we stop patronizing them and leave detailed reviews about why.

Edited 2 time(s). Last edit at 11/05/2025 05:22PM by SBP.