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IntoucInsight problems

October 16, 2025 05:25AM
A shop was declined because they said I did not tip the required 18%. That is exactly what was tipped, and that amount was calculated by the client on my receipt. I circled the amount, highlighted it, and made a comment about it. Still, the shop was declined. Obviously their error, right? Well I have written them five times, and phoned three times, with no response.Does anyone know how to get in touch with someone (of importance) there? I would hate to take them to court, but I will if I have to!

Edited 1 time(s). Last edit at 10/16/2025 05:26AM by edithms.
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October 16, 2025 09:14AM
I'm not sure what her title is now, but Florence Mitchell has been a reliable contact at Intouch for me several years ago when I needed an issue resolved; 800-461-2873 ext 232 fmitchell@intouchinsight.com

Good luck.
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October 16, 2025 02:16PM
I hope you get a resolution.

Not sure if it is related to the issue, but lately all the emails I receive from them are from schedulers based in southeast Asia.
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October 18, 2025 10:29AM
Have you calculated the 18% to see if you actually paid 18%?

Shopping Arkansas, Louisiana, & Mississippi.
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October 20, 2025 10:47PM
Tip 18% Pre Tax or Pro Tax? The 18% on the suggest tip value is often pro tax amount. Maybe the auditor and the shop is requiring 18% pre tax?
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October 21, 2025 11:39PM
Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.
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October 22, 2025 01:13PM
Rosie comments--I thought their office was in Ohio or at least the mid-west.

Bob responds--Intouch is a Canadian MSC, but they purchased Ritter, who was located in the Toledo, Oh. area.
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October 22, 2025 02:09PM
CC usage fee? What's that? Why would I ever pay that? I'd pay cash first.

Same with ATM fees, or cash withdrawal fees when traveling. Everyone knows how to bypass these don't they? Just use the correct card at the proper locations.

Please don't fall for these additional "taxes." It's like an HOA in some residential areas. Who would volunteer to pay additional taxes that you don't need to? But hey, the choice is yours.


@wrosie wrote:

Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.
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October 22, 2025 04:17PM
@maverick1 wrote:

CC usage fee? What's that? Why would I ever pay that? I'd pay cash first.

Same with ATM fees, or cash withdrawal fees when traveling. Everyone knows how to bypass these don't they? Just use the correct card at the proper locations.

Please don't fall for these additional "taxes." It's like an HOA in some residential areas. Who would volunteer to pay additional taxes that you don't need to? But hey, the choice is yours.


@wrosie wrote:

Yeah, I won't tip on the tax and cc usage fee amounts.

I've always had good luck calling them. They have always answered the phone and directed me to the correct project manager.

I thought their office was in Ohio or at least the mid-west.

Some restaurant would charge customer a fee for using cc as payment method. Basically whenever a customer use a credit card, credit card company charge vendor a transaction fee, and the vendor is passing that fee to the customer instead of absorbing it. It's more common to see that fee in small Asian restaurant. It is generally legal as long as they have post a sign and be upfront about that fee.
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