Corporate Research Intl.

Oh my goodness. I did a shop last Thursday and submitted it within a couple of hours, turned in my receipt, etc. and then checked the website today to see if everything had been received. There was a BIG RED message that said "shop cancelled do to shopper error." I have not received an email or anything from them and cannot imagine that I did anything horrible. Anybody else had this problem? I mean, I would think I would at least have received an explanation. If I don't know what I did wrong, it will be hard to correct it next time.

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Hi - when you go on the CRI website, there is a box in the upper right hand corner for chat. You can get in line and wait to chat, or you can leave a message and they'll email you back. I have no idea what may have happened here. Usually, they've been good to let you know if something else is needed on a shop. However, remember this company recently sold and it has new ownership. They may be changing the way they do things.

Mary Davis Nowell. Based close to Fort Worth. Shopping Interstate 20 east and west, Interstate 35 north and south.

Thanks to MDavisnowell, I did use chat and got an answer. This was a purchase and even exchange. When I exchanged it for an identical item for the same price (a different scent) they gave me a receipt for that. It showed the $9.99 return and the 9.99 replacement item. No other receipt was given to me and clearly none would be needed as I now had a receipt for the new item. Corporate Research International wants a receipt for the first purchase, which I had to give to the store in order to make the exchange. In other words, they want something I was not given, so I am out my time and a purchase price
but have learned a very valuable lesson.

Watch out also, they are famous for the invisible emails requesting more info. Ones that never appear in regular or spam email but they say they sent.....

I usually do get an e-mail when I have an issue with a shop such as a missed question and clarification.

Bmac--- was the even exchange part of the shop or something you chose to do? If you were supposed to make a purchase on the shop and instead did an exchange you were not following guidelines. If you made the purchase and decided you wanted something else, you need to get a copy of the original purchase during the time of the shop.

bmac Wrote:
-------------------------------------------------------
> Thanks to MDavisnowell, I did use chat and got an
> answer. This was a purchase and even exchange.
> When I exchanged it for an identical item for the
> same price (a different scent) they gave me a
> receipt for that. It showed the $9.99 return and
> the 9.99 replacement item. No other receipt was
> given to me and clearly none would be needed as I
> now had a receipt for the new item. Corporate
> Research International wants a receipt for the
> first purchase, which I had to give to the store
> in order to make the exchange. In other words,
> they want something I was not given, so I am out
> my time and a purchase price
> but have learned a very valuable lesson.

I never let a store have my original receipt back when exchanging or returning, shop or no shop. It's mine to reconcile with my checking account/credit card statement as I see it. I tell them that. All of 'em back down. I've had a few make copies, most just circle the returned item and put a date or "Ret" or some such nonsense.

I have photographed an original receipt before I returned an item, just because I was afraid I would not be given back the original receipt.

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