Sometimes, the video shops have the same reports yet there are also times where the reports are somewhat brief, depending on who the client is. EPMS's reports may be long on narrative, yet if you have this expectation up front, you get used to seeing their writing style. After that, the report sort of flows.
In a way, I'm glad that there is a contingent of folks that still hate EPMS. That means more shop availability for me, all day long.