Mistreated by EPMS Apartment shop editors, anyone else?
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It sounds like the problem may have been your specific objection. What did you use?
It's a fine line because you have to give them an opportunity to overcome an objection and be sure the objection itself does not come off as a deal breaker. Sometimes it can even be the way it is phrased, "I was hoping to have a washer/dryer in the unit." as opposed to "I must have a washer/dryer."
It's a fine line because you have to give them an opportunity to overcome an objection and be sure the objection itself does not come off as a deal breaker. Sometimes it can even be the way it is phrased, "I was hoping to have a washer/dryer in the unit." as opposed to "I must have a washer/dryer."
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Most of the time, guidelines tell you to limit objections to things the agent can overcome. Like Lisa said, it could be with how you phrased it. Did you reply to the editor exactly like you posted here? That might not be the best way to reply to them.
I was reading over that again and it makes me wonder more about the objection. It was something that would require a completely different apartment? That would be a really strong objection. The easiest thing to do with apartment shops is to love the first apartment they show you. It's much faster and easier than being drug around the complex to several different units anyway
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
BunniesOpinion Wrote:
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> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me in.
I'm confused by your objection. It sounds like you may have strayed from the shop requirements. I don't understand why you would raise an objection to the apartment you were shown. Usually if an objection is required, the objection deals with rental cost, etc., things that allow the rental agent to do his job and explain the fees and costs or negotiate if he is able. But what was your purpose in objecting to a feature in the apartment? Was there a requirement to select a feature in the apartment and object to it? Did you want to be shown multiple apartments?
-------------------------------------------------------
> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me in.
I'm confused by your objection. It sounds like you may have strayed from the shop requirements. I don't understand why you would raise an objection to the apartment you were shown. Usually if an objection is required, the objection deals with rental cost, etc., things that allow the rental agent to do his job and explain the fees and costs or negotiate if he is able. But what was your purpose in objecting to a feature in the apartment? Was there a requirement to select a feature in the apartment and object to it? Did you want to be shown multiple apartments?
A lot of apartment shops require two objections. The idea is for them to be "soft" objections that an agent can overcome. I've said exactly what I quoted about the washer/dryer and had them point out the laundry room is convenient to the apartment, in the same building, has new machines, etc. Another good one is for the shopper to say they think their furniture might not fit and the agent should then say that it looks smaller without furniture and go on to describe how other residents have made it work.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
Yes -- The point of objections is to let the leasing agent have an opportunity to overcome them and tell you positives about the community. You don't want your objection to effectively shut down the whole shop.
It's your job as a shopper to visit the community's website and know what kinds of amenities and floor plans the community offers. Most real prospective renters check out the communities online before they visit.
You never want to raise an objection that can't be overcome. If you know a community only has one and two-bedroom units, it would be foolish to say, "A two-bedroom isn't big enough. I need three bedrooms." What's an agent supposed to say to that?
My objections are typically things like this:
"I'm concerned about utility costs, especially with high ceilings like this."
"There isn't much counter space here."
"This laundry room is pretty small."
If I know a community has meet-and-greet social events for residents, I might say, "I don't know anyone in this area. I'm afraid it'll be hard to get to know my neighbors."
If I know a community offers garages for rent, I might say, "I dread having to scrape snow and ice off my car in the winter."
It's your job as a shopper to visit the community's website and know what kinds of amenities and floor plans the community offers. Most real prospective renters check out the communities online before they visit.
You never want to raise an objection that can't be overcome. If you know a community only has one and two-bedroom units, it would be foolish to say, "A two-bedroom isn't big enough. I need three bedrooms." What's an agent supposed to say to that?
My objections are typically things like this:
"I'm concerned about utility costs, especially with high ceilings like this."
"There isn't much counter space here."
"This laundry room is pretty small."
If I know a community has meet-and-greet social events for residents, I might say, "I don't know anyone in this area. I'm afraid it'll be hard to get to know my neighbors."
If I know a community offers garages for rent, I might say, "I dread having to scrape snow and ice off my car in the winter."
BunniesOpinion Wrote:
-------------------------------------------------------
> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me i
I did my first and last shop for these fine folks. I drove 45 miles only to find the office locked up with the blinds drawn. No note or other info on when or if they would be back. I called to talk to my scheduler and was rudely told by the receptionist that I would have to email her. I advised her of the problem and stated that I did not have access to a computer and needed to talk to someone about it. She put me on hold and when she came back, she proceeded to rake me over the coals for, " not following instructions". Her tirade continued on over and over. She told me I wasn't going to get paid and that I needed to go back home and return in a week. I kept quiet and took the abuse thinking that I had done something wrong.
Upon hanging up, I reread my guidelines carefully, and lo and behold, I had done everything correctly. I called back and politely quoted my guidelines to show that they had been followed. I was cut off in mid sentence and again told to wait on hold. She comes back and now tells me that I have to take a photograph of my watch and submit it (as proof that I was there). As if I could not reset my watch to any time I choose and photograph THAT!
We finally got it all sorted out but by then I had decided NEVERMNORE with this company. I try to conduct myself in a professional manner at all times but I refuse to be treated like an errant child.
-------------------------------------------------------
> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me i
I did my first and last shop for these fine folks. I drove 45 miles only to find the office locked up with the blinds drawn. No note or other info on when or if they would be back. I called to talk to my scheduler and was rudely told by the receptionist that I would have to email her. I advised her of the problem and stated that I did not have access to a computer and needed to talk to someone about it. She put me on hold and when she came back, she proceeded to rake me over the coals for, " not following instructions". Her tirade continued on over and over. She told me I wasn't going to get paid and that I needed to go back home and return in a week. I kept quiet and took the abuse thinking that I had done something wrong.
Upon hanging up, I reread my guidelines carefully, and lo and behold, I had done everything correctly. I called back and politely quoted my guidelines to show that they had been followed. I was cut off in mid sentence and again told to wait on hold. She comes back and now tells me that I have to take a photograph of my watch and submit it (as proof that I was there). As if I could not reset my watch to any time I choose and photograph THAT!
We finally got it all sorted out but by then I had decided NEVERMNORE with this company. I try to conduct myself in a professional manner at all times but I refuse to be treated like an errant child.
I have had to call EPMS while in the field before, and to my amazement and delight, the phone has been answered within three rings, by a real person. I've been assisted and supported on the spot, so absolutely no complaints with their Monday-Friday, regular business hours, crew.
I was dinged for shopping on a Saturday. I didn't realize that the shop's no-Saturday requirement included the phone call, as well as the on-site. Lesson learned.
Soft objections should lead the agent to respond, or not, which we then report.
The agent, in most cases, should inform the shopper/prospective tenant of all units available within the given timeframe. Also, if there are no availabilities within the timeframe, the agent should recommend sister properties, if any. Report what does or does not happen, no presumptions.
I was dinged for shopping on a Saturday. I didn't realize that the shop's no-Saturday requirement included the phone call, as well as the on-site. Lesson learned.
Soft objections should lead the agent to respond, or not, which we then report.
The agent, in most cases, should inform the shopper/prospective tenant of all units available within the given timeframe. Also, if there are no availabilities within the timeframe, the agent should recommend sister properties, if any. Report what does or does not happen, no presumptions.
My 1st shop for Ellis was during the summer of 2006, with my current tally approaching 200 completed assignments. Among that number, were several property inspections that required a closer contact with an EPMS employee than the regular jobs, so I can state most absolutely I've never encountered the slightest hint of disrespect from anyone associated with EPMS. As an example, I've rarely needed to call concerning a regular shop, but yesterday was such an occasion and my inquiry was handled both efficiently and with a personable touch by Sheila Weaver. In addition, due to an unusual problem, I needed to enlist the E-mail assistance of the schedule for the aforementioned job, Shana Pass, and her superior, Vanessa Dickerson. Both ladies quickly responded and each assisted me with this matter.
I well realize situations can be different, but I also know, having lived in excess of 2/3 of a century of life, the quality of our reception can be predicated upon the manner in which we transmit.
Edited 1 time(s). Last edit at 03/23/2012 08:03PM by shopperbob.
I well realize situations can be different, but I also know, having lived in excess of 2/3 of a century of life, the quality of our reception can be predicated upon the manner in which we transmit.
Edited 1 time(s). Last edit at 03/23/2012 08:03PM by shopperbob.
It seems you may need to simply state the facts and elaborate. I try to be clear about anything negative I have to report. IMO, Robert Asher is the best thing EPMS has over there. Nothing against the others but he is great to work with.
1980dory Wrote:
-------------------------------------------------------
> I did my first and last shop for these fine folks.
> I drove 45 miles only to find the office locked
> up with the blinds drawn. No note or other info
> on when or if they would be back. I called to
> talk to my scheduler and was rudely told by the
> receptionist that I would have to email her. I
> advised her of the problem and stated that I did
> not have access to a computer and needed to talk
> to someone about it. She put me on hold and when
> she came back, she proceeded to rake me over the
> coals for, " not following instructions". Her
> tirade continued on over and over. She told me I
> wasn't going to get paid and that I needed to go
> back home and return in a week. I kept quiet and
> took the abuse thinking that I had done something
> wrong.
> Upon hanging up, I reread my guidelines carefully,
> and lo and behold, I had done everything
> correctly. I called back and politely quoted my
> guidelines to show that they had been followed. I
> was cut off in mid sentence and again told to wait
> on hold. She comes back and now tells me that I
> have to take a photograph of my watch and submit
> it (as proof that I was there). As if I could not
> reset my watch to any time I choose and photograph
> THAT!
> We finally got it all sorted out but by then I had
> decided NEVERMNORE with this company. I try to
> conduct myself in a professional manner at all
> times but I refuse to be treated like an errant
> child.
THANK YOU! for understanding what I was talking about. I think EPMS is the BEST shopping company and pays VERY well, if you like to type, like me. I just couldn't believe how I was spoken to, that's all. I pick up so many of their last minute shops and I just don't appreciate being insulted like that when I also am approaching the 50 mile marker.
-------------------------------------------------------
> I did my first and last shop for these fine folks.
> I drove 45 miles only to find the office locked
> up with the blinds drawn. No note or other info
> on when or if they would be back. I called to
> talk to my scheduler and was rudely told by the
> receptionist that I would have to email her. I
> advised her of the problem and stated that I did
> not have access to a computer and needed to talk
> to someone about it. She put me on hold and when
> she came back, she proceeded to rake me over the
> coals for, " not following instructions". Her
> tirade continued on over and over. She told me I
> wasn't going to get paid and that I needed to go
> back home and return in a week. I kept quiet and
> took the abuse thinking that I had done something
> wrong.
> Upon hanging up, I reread my guidelines carefully,
> and lo and behold, I had done everything
> correctly. I called back and politely quoted my
> guidelines to show that they had been followed. I
> was cut off in mid sentence and again told to wait
> on hold. She comes back and now tells me that I
> have to take a photograph of my watch and submit
> it (as proof that I was there). As if I could not
> reset my watch to any time I choose and photograph
> THAT!
> We finally got it all sorted out but by then I had
> decided NEVERMNORE with this company. I try to
> conduct myself in a professional manner at all
> times but I refuse to be treated like an errant
> child.
THANK YOU! for understanding what I was talking about. I think EPMS is the BEST shopping company and pays VERY well, if you like to type, like me. I just couldn't believe how I was spoken to, that's all. I pick up so many of their last minute shops and I just don't appreciate being insulted like that when I also am approaching the 50 mile marker.
Mert Wrote:
-------------------------------------------------------
> Soft objections should lead the agent to respond,
> or not, which we then report.
>
> The agent, in most cases, should inform the
> shopper/prospective tenant of all units available
> within the given timeframe. Also, if there are no
> availabilities within the timeframe, the agent
> should recommend sister properties, if any.
> Report what does or does not happen, no
> presumptions.
This is what I meant, the agent did NOT suggest these things, I put it in my report that he just said "okay" and they blasted me. Thanks for understanding what I was trying to say.
Unfortunately I have gone ahead and deleted my account. Imagine if I truly depended on that money like most of us and they just cut my pay just-like-that! Which is what they did. When I was single I depended on every dime, and they just rubbed me the wrong way. Too bad they forget "life's a circle, and everything you do comes back to you" I learned that too in my long life.
Edited 1 time(s). Last edit at 03/23/2012 09:21PM by BunniesOpinion.
-------------------------------------------------------
> Soft objections should lead the agent to respond,
> or not, which we then report.
>
> The agent, in most cases, should inform the
> shopper/prospective tenant of all units available
> within the given timeframe. Also, if there are no
> availabilities within the timeframe, the agent
> should recommend sister properties, if any.
> Report what does or does not happen, no
> presumptions.
This is what I meant, the agent did NOT suggest these things, I put it in my report that he just said "okay" and they blasted me. Thanks for understanding what I was trying to say.
Unfortunately I have gone ahead and deleted my account. Imagine if I truly depended on that money like most of us and they just cut my pay just-like-that! Which is what they did. When I was single I depended on every dime, and they just rubbed me the wrong way. Too bad they forget "life's a circle, and everything you do comes back to you" I learned that too in my long life.Edited 1 time(s). Last edit at 03/23/2012 09:21PM by BunniesOpinion.
What were your objections and how did you phrase them?
I have had the experience where I write the facts, and the facts happen to be that the leasing agent didnt 't their job. I have received feedback that led me to believe that they prefer glowing reviews of the employees because they get less friction from the client.
I've learned that it is important to be objective and to take giving someone a bad report seriously. They could lose their job. Having said that, part of why what we do as shoppers is important is because it helps companies to weed out the problem child, and the ones who discriminate, and the ones who lie and cheat. I always ensure I can justify the bad remarks with objective statements.
Regarding EPMS, I have worked with them quite a bit and they are a very good company with good people. They do have an editor or do who comes across as pretty rude in her emails. I've decided to find it charming. I've worked with another company whose people are SO rude that I don't want to work with them any longer.
I've learned that it is important to be objective and to take giving someone a bad report seriously. They could lose their job. Having said that, part of why what we do as shoppers is important is because it helps companies to weed out the problem child, and the ones who discriminate, and the ones who lie and cheat. I always ensure I can justify the bad remarks with objective statements.
Regarding EPMS, I have worked with them quite a bit and they are a very good company with good people. They do have an editor or do who comes across as pretty rude in her emails. I've decided to find it charming. I've worked with another company whose people are SO rude that I don't want to work with them any longer.
Once when a target had some mistakes but was overall very good, I decided to do the narrative this way. I listed the three top praises I had, and explained them in detail. I then wrote in another section something like this: "Although he/she did this (the praises), the other _____ were excellent". I was surprised how easy the report was to write. I now try to list the good points first. Then, even if the target was insulting, I can say it the way it happened.
I've reported elsewhere about a really odd incident with the company that was resolved so I won't go into it here.
Recently, I was asked by the editor why I shopped different people by phone and in person for a non-targeted shop. I commented that not only did the instructions not specify that they should be the same but I have done it that way before without any feedback from the company. Sometimes it is just a misunderstanding. An editor with another company once put an apology on my page because she had confused me with another shopper when she made an objection.
Usually in life, if someone gives me an odd reception, I think maybe they are just having a bad day. When I hear from others that that person always has a bad day, I steer clear or I become their unpaid advisor! lol
I've reported elsewhere about a really odd incident with the company that was resolved so I won't go into it here.
Recently, I was asked by the editor why I shopped different people by phone and in person for a non-targeted shop. I commented that not only did the instructions not specify that they should be the same but I have done it that way before without any feedback from the company. Sometimes it is just a misunderstanding. An editor with another company once put an apology on my page because she had confused me with another shopper when she made an objection.
Usually in life, if someone gives me an odd reception, I think maybe they are just having a bad day. When I hear from others that that person always has a bad day, I steer clear or I become their unpaid advisor! lol
I had a problem that they didn't have an apartment to rent, but I went on the shop anyway. When I submitted the shop they came back and said my shop was being rejected because I didn't give the Agent a chance to close. I e-mailed back 3 times and finally they said they would accept it. I checked back and it was rejected and pulled. I called and asked to speak to the person in charge I told her the situation she said they would accept it and payme for the shop. When I checked back it was accepted and I got paid. Here is the phone number I called 888-988-3767 or 972-256-3767 I hope this helps.
I had a different situation. I did a bar integrity shop. The bar tender was drinking shots with the customers and not charging. You ask how I know he was not charging? Good quesiton and I am glad you asked. He gave my guest and I free shots without our asking for them.
Next when I ordered the happy hour cheap well liquor margarita he poured Poron. Charged me for a draft beer and not the margarita (draft beer was $2 cheaper).
I wrote up my report, it was about three pages of narrative plus teh yes/no questionare. A complete report of everything that happened. When asked in the yes/no section would I go back .... heck yeh! Who do you know that hates a free drink?
Well, the report was rejected and we were no reinbursed. Sorry, bar integrity and there was a problem at this bar. Didn't they want to know? Wasn't that what I was supposed to paid to find out?
PS: I do not do jobs for that company any longer!
Next when I ordered the happy hour cheap well liquor margarita he poured Poron. Charged me for a draft beer and not the margarita (draft beer was $2 cheaper).
I wrote up my report, it was about three pages of narrative plus teh yes/no questionare. A complete report of everything that happened. When asked in the yes/no section would I go back .... heck yeh! Who do you know that hates a free drink?
Well, the report was rejected and we were no reinbursed. Sorry, bar integrity and there was a problem at this bar. Didn't they want to know? Wasn't that what I was supposed to paid to find out?
PS: I do not do jobs for that company any longer!
Love the answer to would you go back!
Back to the thread at hand. Those of us that have been asking questions are trying to figure out why this would have happened and offer some suggestions. It should not be perceived as being unsupportive. It's hard to offer advice (or condolences) when we don't have the whole story.
Back to the thread at hand. Those of us that have been asking questions are trying to figure out why this would have happened and offer some suggestions. It should not be perceived as being unsupportive. It's hard to offer advice (or condolences) when we don't have the whole story.
Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.
aboutsales yes not a epms but as long as it is here...
did they tell you why it was rejected? Sounds like you were correct.
Same as for apt rejected shops..
you wonder why they do not want the truth
OR they do want the truth and pass it off as not accepted report and the report actually goes to the company anyway. We have no proof it was not actually sent along to them.
did they tell you why it was rejected? Sounds like you were correct.
Same as for apt rejected shops..
you wonder why they do not want the truth
OR they do want the truth and pass it off as not accepted report and the report actually goes to the company anyway. We have no proof it was not actually sent along to them.
Bunniesopinion -- What did you say in the report that made them ask about additional units they could have shown you? I personally think that may be the issue, not the objection. Just because you're in a large apartment complex doesn't necessarily mean they have other units available to be shown.
Mert -- I have done several shops for EPMS (telephone and onsite) and the guidelines always say you have to do the phone call and shop on the same day. So, if you made the phone call on a Saturday and it said no Saturday visits, then I can understand why you got dinged.
1980 dory -- Did you make the phone call first before traveling to the property? If not, you probably did not follow the guidelines. There is no excuse for being rude but I can understand why the company may not be very sympathetic.
1980 dory -- Did you make the phone call first before traveling to the property? If not, you probably did not follow the guidelines. There is no excuse for being rude but I can understand why the company may not be very sympathetic.
EPMS is really my favorite company to shop for. Their pay is good and the reports aren't too bad either. They're a bit log but I've been doing them for so long that I breeze through them now a days. Don't give up on them. They probably just needed clarification or the objection given wasn't one that the agent could overcome.
I had one problem with EPMS. I did a targeted shop (phone and onsite visit). It took me a long time to reach the target. Apparently, the target was the manager and never took phone calls. When I finally got her, I asked the usual lead-off question: what kinds of apartments do they have at the property. The woman said she had picked up the wrong line, wouldn't talk to me and passed me off to her assistant. I immediately contacted the scheduler and explained the situation. She was o.k. with my explanation and said to just submit the report with the phone portion. I then got an e-mail from someone else who grilled me about the situation. That made no sense since the phone call was recorded so he could have heard how rude and unprofressional the woman was. The shop was put on hold and it took several weeks and several e-mails to get resolved. I was paid but only $5 which annoyed me since they deduct $10 if you don't do the phone portion so I thought I should have gotten the $10.
I still shop for them because I enjoy the shops and they've become pretty easy for me to write and I've never had an issue with negative comments because I support the comments with specifics.
I think there is a huge problem with schedulers and editors communicating with each other and I think this may be an industry wide problem. We're told one thing by the scheduler which isn't notated or passed on and then we have to spend time explaining things to the editor. The communication portion probably needs to be addressed by the MSCs.
I still shop for them because I enjoy the shops and they've become pretty easy for me to write and I've never had an issue with negative comments because I support the comments with specifics.
I think there is a huge problem with schedulers and editors communicating with each other and I think this may be an industry wide problem. We're told one thing by the scheduler which isn't notated or passed on and then we have to spend time explaining things to the editor. The communication portion probably needs to be addressed by the MSCs.
EPMS does have rude editors. They have screwed up to shops of mine with poor scheduling, and then taken it out on me with nasty-gram emails. I am not a fan of EPMS.
They actually NEVER told me the bar shop was rejected. I called a couple months to ask where my check was and that is how I found out I was not getting paid. They said there were "inconsistancies" .... sure there were ... bill was wrong in my favor AND the bartender was giving away drinks - they said if there were problems how could I say I enjoyed myself and would go back. Well, what don't they understand about being undercharged and free drinks?
Seems to me they were not happy with a bad review and I am NOT paranoid. My reports with all the other companies I work with are excellent so it is not the report.
Seems to me they were not happy with a bad review and I am NOT paranoid. My reports with all the other companies I work with are excellent so it is not the report.
I had so many problems (seems you do as well) that I fired EPMS and placed them on my dirty list. At least I now know that it is not in my head but what they actually do to others as well.
Don / Vegas
BunniesOpinion Wrote:
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> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me in.
Don / Vegas
BunniesOpinion Wrote:
-------------------------------------------------------
> Hi, It seems when I shop and the agent doesn't do
> a very good job, when I write about it the editors
> write back nasty messages and dock my pay! For
> example, an agent after raising objection to a
> feature in an apartment he just said "okay". When
> you write about it, the editor wrote back saying
> "What makes you think that Mr.X HAD another
> apartment to show or other units available??!" I
> wrote back because it is an apartment community
> and that is what they are in the business of
> doing. I DON'T know if they have anything but it
> was the AGENTS job to ask me if there is anything
> else or go through his list to see.
> Anyway, they write such nasty emails and of course
> reduced my pay, luckily this community was
> literally around the corner from me, but what if I
> depended on this salary? Anyone else receive rude,
> insulting emails when you are just relaying what
> happened on the shop? Fill me in.
"But
> what was your purpose in objecting to a feature in
> the apartment? Was there a requirement to select
> a feature in the apartment and object to it? Did
> you want to be shown multiple apartments?"
I've done some shops for Epms, and yes, it does seem to me that they want you to raise an objection about the apartment. A good objection might me, "I'm not sure if my funriture will fit in this bedroom." The agent could show you another apartment with a larger bedroom, make suggestions about how to arrange the furniture, mention the storage area in the basement, suggest that you put one item of furniture in the large walk in closet. There would be many ways for the agent to overcome this objection. Yes, this is what Epms says they want. They want the shopper to make an objection about some aspect of the apartment itself and not about the community or the fitness center or something else.
> what was your purpose in objecting to a feature in
> the apartment? Was there a requirement to select
> a feature in the apartment and object to it? Did
> you want to be shown multiple apartments?"
I've done some shops for Epms, and yes, it does seem to me that they want you to raise an objection about the apartment. A good objection might me, "I'm not sure if my funriture will fit in this bedroom." The agent could show you another apartment with a larger bedroom, make suggestions about how to arrange the furniture, mention the storage area in the basement, suggest that you put one item of furniture in the large walk in closet. There would be many ways for the agent to overcome this objection. Yes, this is what Epms says they want. They want the shopper to make an objection about some aspect of the apartment itself and not about the community or the fitness center or something else.
"Evolve thyself and lose all hate...." Orphaned Land
I agree. I never write anything that shows that the leasing agent made a mistake or did not march to how their bosses want things to go.
I just yes yes yes everything was fine. The property looked great. They asked me to leave a deposit.
EPMS can not take the truth.
I just yes yes yes everything was fine. The property looked great. They asked me to leave a deposit.
EPMS can not take the truth.
EPMS was one of the first companies I shopped for in 2007. I have done close to 150 regular and video shops for them and have NEVER been treated badly. I have not been paid for one shop and it was definitely my fault.
The schedulers are for the most part great. Every once in a while they get a new one who does not quite know how to "talk" to shoppers. They learn with "gentle" comments. The editors have never questioned anything I write. And I always write completely accurate reports. I do not gloss over any mistakes or oversights. EPMS appreciates accurate, clearly written reports.
I suppose one could have a bad experience with a company and write them off. Personally, I never experienced anything like that with any of the 20 or so companies I shop for. The only reason I have ever dropped a compnay is because their pay is just not worth my time.
The schedulers are for the most part great. Every once in a while they get a new one who does not quite know how to "talk" to shoppers. They learn with "gentle" comments. The editors have never questioned anything I write. And I always write completely accurate reports. I do not gloss over any mistakes or oversights. EPMS appreciates accurate, clearly written reports.
I suppose one could have a bad experience with a company and write them off. Personally, I never experienced anything like that with any of the 20 or so companies I shop for. The only reason I have ever dropped a compnay is because their pay is just not worth my time.
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