Just be factual in your report to EPMS.
I had an 11-minute shop with a leasing agent recently.
He totally blew me off; was abrupt, acted like I was an interruption to his Web surfing, etc.
I didn't color my report with any of my emotions.
Instead - wrote things like, "The agent did not invite me to sit down. We remained standing four feet from the door." and "The agent did not offer me rental rates or a floor plan."
You can get the point across - that the agent was unhelpful - without any emotional "cluttering" of your viewpoint.
Also, OneBusy, your experience was rare. Most leasing agents are friendly, kind and professional. And the EPMS reports DO get easier with time!