A while back, I did two senior living shops for two different MSCs one the same day. When I got home, I had a question about one of the shops. Turns out, I sent the email to the wrong scheduler. So, yeah, I felt like an idiot too, but oh well....
I once received an email from a scheduler reminding me of a shop I had scheduled. I replied thanking her for the reminder. I did not notice that she sent that reminder to everyone else - she did not bcc the other recipients, so when I replied, I replied to everyone on her list. I received tons of emails from other shoppers asking me questions because they thought I was the scheduler. It was a mess! I immediately sent the scheduler another email letting her know what she had done and forwarded all of the emails I received from other shoppers to the scheduler. I did not even receive a thank you from the scheduler for forwarding every single email to her.
Fast forward two months, this same scheduler issued a citation because I cancelled a shop a week before it was due. I offered to reschedule, but she cancelled it instead. Anyway, when I saw the citation, I sent her an email reminding her of the email fiasco and all I had done to make sure she received all of those emails and asked her to please remove the citation and she did!
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What you get by achieving your goals is not as important as what you become by achieving your goals. -Henry David Thoreau
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Real generosity is doing something nice for someone who will never find out. -Frank Clark
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