The way it was worded in my instructions it sounded like they had decided not to offer them. I think it was worded "Five Guys no longer carries pickles, so do not mark off for this." "No longer carries" sounds like a permanent situation, not a temporary supply problem.
So the clerk was right when she said "the supplier didn't bring them." I said she did not appear to be knowledgeable because my instructions were telling me FG just didn't have them any more.
I'm glad to hear it was a temporary thing, because that was a bit of a deal breaker for me for doing any more of those shops (I also got some very disappointing fries this last trip). When they asked on the report "would you do this shop again?" I said No and added "Call me if they get pickles back."
Glad I'm not the only one for whom pickles on a burger is a rather big deal. For me, this was almost like telling me they were out of hamburger and how about a slab of lettuce on a bun instead? I eat burgers because I am craving pickles. (Don't try to get me to eat a pizza without pepperoni, either.)
Time to build a bigger bridge.