Five Guys-The poor pickles

I have been doing a regular round of five guys shops...it has been about 2 weeks now and still no pickles up here. I was first told on a shop (a friday) that they did not have any but that they would be there Monday. Last week I went and did a shop on a Thursday and no pickles. The crew member was a little up front about it saying they found GLASS SHARDS in the pickles so they pulled all of them until they could rectify the situation. They then told me it would be in the next week. Went to a five guys last night...still no pickles....

I am starting to miss the pickles...I have also had a hard time with the reports because I want to down grade them for not having a item that is listed on the menu, but have realized this is a bigger issue than we expect.

Am i the only one who is missing the pickles?

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I've been doing the 5G shops and I, too, miss the pickles. I did a shop a couple days ago and was told that the pickles are starting to ship out but they started shipping to the 5G stores on the east first and will move west. I did chuckle because when I placed my phone order and asked for pickles I was told about the pickles. My guy offered pickle relish which he said was "picklish" and we both got a chuckle out of that one. I took the relish and it was not bad so you might want to try that as a substitute. I did not ding them for not having pickles as it was certainly an uncontrolled thing and certainly not the store or the employee's fault. The pickles, BTW, have been unavailable for at least a couple weeks. I was told that the factory had to be shut down and the whole place cleaned.

IIRC, the report specifically says not to count off for not having pickles.

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Should I be concerned b/c I had pickles today at my Five Guys . . .?!?!?

Looking for glass shards on my tongue . . .

I haven't counted them off for not having the pickles. I wanted to....but I didn't. I did comment favorably in the guy who explained the severity as I appreciated his honesty about the situation. I am surprised they didn't post a sign on the door or something in the store. One of the guys who took my order was saying he has had people almost jump over the counter out of anger for not having the pickles.

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When I did a shop and they apologized for not having pickles, the cashier suggested relish. She said something like "relish is pickles, chopped up". She made me laugh, and while she was right, it sounded like something a little kid would say.

I did a 5 guys on Wednesday that had pickles. It was my first 5 guys in a while, I didn't even know there was a pickle issue until I saw the report.

The way it was worded in my instructions it sounded like they had decided not to offer them. I think it was worded "Five Guys no longer carries pickles, so do not mark off for this." "No longer carries" sounds like a permanent situation, not a temporary supply problem.

So the clerk was right when she said "the supplier didn't bring them." I said she did not appear to be knowledgeable because my instructions were telling me FG just didn't have them any more.

I'm glad to hear it was a temporary thing, because that was a bit of a deal breaker for me for doing any more of those shops (I also got some very disappointing fries this last trip). When they asked on the report "would you do this shop again?" I said No and added "Call me if they get pickles back."

Glad I'm not the only one for whom pickles on a burger is a rather big deal. For me, this was almost like telling me they were out of hamburger and how about a slab of lettuce on a bun instead? I eat burgers because I am craving pickles. (Don't try to get me to eat a pizza without pepperoni, either.)