The description of this shop reminded me of a female British consumer advocate who did this with one cell phone company. The project utilized intercepts, among other methods.
Her report is on YouTube. I mentioned this in case anyone would like to see a British mystery shop as part of a larger project...
Nature does not hurry, yet everything is accomplished. - Lao-Tzu
Edited 1 time(s). Last edit at 07/28/2015 12:14AM by Shop-et-al.