The description of this shop reminded me of a female British consumer advocate who did this with one cell phone company. The project utilized intercepts, among other methods.
Her report is on YouTube. I mentioned this in case anyone would like to see a British mystery shop as part of a larger project...
When people get used to preferential treatment, equal treatment seems like discrimination. - Thomas Sowell
Edited 1 time(s). Last edit at 07/28/2015 12:14AM by Shop-et-al.