I once did a lot of shops for this company. A few years ago I had emergency surgery and was getting ready to go into the operating room and was desperately trying to cancel all of my pending shops. I called directory assistance and got Confero's Cary North Carolina number and explained to the person what was happening. She was cold and uncaring and said I would need to call their scheduling company (without giving me their phone number) or use the e-mail system and would not lift a finger to help me get my pending shop cancelled (to this day I have even saved the e-mail where I used one of those directory assistance services and was charged $.50 for making the call to get their number). When I got home after six weeks in Asheville at St. Joseph's hospital where I nearly lost my life from infection, I found they had deactivated my account. Where other schedulers and mystery shop companies send me get well cards and were more than willing to work with me Confero stood alone in not caring if I lived or died.
I tried quietly for six months to resolve the situation but their C.E.O. Elaine Buxton keeps everyone over there on a short leash that even their Vice President said there was nothing he was empowered to do to help me.
Finally I used this forum to call out Ms. Buxton, she was not amused, but at least I finally had the attention of their C.E.O.
She then thought she would try to run me out of the mystery shop industry but I have maintained ties with everyone else. Here I am, with no insurance, only wanting to continue my shops for them and this wealthy C.E.O. decides to wage jihad against me as I struggle in a power chair to get back to doing mystery shops.
This is a soulless company, bereft of compassion. Even as I had part of my foot amputated and went through months of therapy Elaine Buxton stood alone in her intransigence yet her outsourced schedulers continue to send me e-mails on an almost weekly basis pleading with me to to take their grocery store shops that are all over my area.
Confero represents the absolute worst in the mystery shopping industry. I did all I could to resolve things with them pleasantly and quietly, I fully documented what happened to me and the extraordinary steps I made to resolve this situation.
Please avoid Confero.
Big Ed
Mystery shopping in the Great Smokey & Blue Ridge Mountain ranges of Southern Appalachia (GA, NC, SC, & TN)
BigEdBSA@gmail.com
Edited 1 time(s). Last edit at 03/27/2016 04:37AM by BigEdBSA.