Chipotle Shops
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If you need to change the locations or times you originally applied for, how do you do that? Also, what if you are assigned a location or time that no longer works for you?
@sandyf wrote:
I am not sure the metro areas are harder to get. When I first signed up with them I was invited very quickly to a training. Right now with half the number of shops as in the past they do have twice as many shoppers as they used to need. For a very long time I was given the same locations month after month. I assume it was because there was only one other shopper in my area as I would think they would like some sort of rotation. Now with one shop per month per location instead of two I do not get each of them every month. They actually assigned me a location I never said I would do a couple of months ago. I did it as it was fairly close to my home.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Honny, there is a "can shop" feature on the site. You may or may not "get" one or more of them, but you receive an email on the 1st of each month where you have to accept or decline the shops that are being offered to you. If it no longer works for you, you decline it.
On Jan. 1, when you receive your first assignment, this will be clearer. The website will make more sense as will some of the links including "shops I will accept." This MSC does things differently as the more than five pages of posts attest. The times are set by the client/MSC. The dates offer some flexibility within certain guidelines (one shop has to be done the first week.) After a couple of months you will be the expert who guides the next batch of newbies. Cheers!@HonnyBrown wrote:
If you need to change the locations or times you originally applied for, how do you do that? Also, what if you are assigned a location or time that no longer works for you?
Shopping SoCal and Maui.
Thanks JAS and Pua!
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
Thank goodness there is no more narrative. Even so, keep in mind that the people who work there are crew members, never employees. There are some terms the client is persnickety about and that's one of them. And they never use race in descriptions and the only time you need a name is when you make the phone call.
After you get signed in and start to work for them you can also look at the Need shoppers list. These are shops that need a shopper. If any of them are close to you and you add them to your list of places you are willing to shop then you would have a great chance of getting a shop there. Also remember the word Carnitas and also Fajitas is singular even though it has an s at the end. Be careful of were vs was with these terms.
@JASFLALMT wrote:
Thank goodness there is no more narrative. Even so, keep in mind that the people who work there are crew members, never employees. There are some terms the client is persnickety about and that's one of them. And they never use race in descriptions and the only time you need a name is when you make the phone call.
I've also learned that there is little consistency between editors. Some tell you not to mention hair color, others tell you to. I always mention hair color. Some tell you not to mention the type of shirt the manager wears (Henley, polo, etc.) and others have asked me to detail the type of shirt in the report. It gets frustrating at times.
All good points to mention. I have had editors say one should, no matter how many times in the same report, keep saying the male at Tortilla 1 or the female manager at Salsa 1 (even when there is just one person at each position.) I go with the flow. I keep doing it until another editor says stop ... In my experience, editing notes are brief and cite the particular question number for future reference. I use hair color and haven't been told not to, but never say never.@DareWright wrote:
@JASFLALMT wrote:
I've also learned that there is little consistency between editors. Some tell you not to mention hair color, others tell you to. I always mention hair color. Some tell you not to mention the type of shirt the manager wears (Henley, polo, etc.) and others have asked me to detail the type of shirt in the report. It gets frustrating at times.
Shopping SoCal and Maui.
I used to be an editor for this MSC. Things have changed with the requirements since then and some things had changed well before I stopped editing for them. It's always better to give them more than what they want or need I guess, as they can always omit it. Sometimes a description might be only one word describing their gender. I've never gotten any criticism from an editor about it in the past few years and I have done that many times since they didn't have any unique characteristics. Tattoos and other unique characteristics are welcome descriptors. If they have blonde, blue, green, or red hair I will mention that. Any hair color other than brown bears mentioning. I think 70% of their crew members have brown hair so it just isn't necessary if they have brown hair. It used to be that they wanted the manager's shirt, but that's no longer necessary since they don't even have a section where they ask for a manager's description anymore. If the manager is on the front line than you might state their position and type of shirt.
Pua, your quoted post above of what DareWright said looks like I said it...I didn't. My editor(s) are consistent. I think it's probably always the same person for my stores. I always only say "tortilla" or "tortilla warmer" if there is only one person there or "salsa" if there is only one crew member there. I only number it if there are two people at each station and no one has ever questioned it.
Oops. Thanks.@JASFLALMT wrote:
Pua, your quoted post above of what DareWright said looks like I said it...I didn't. My editor(s) are consistent. I think it's probably always the same person for my stores. I always only say "tortilla" or "tortilla warmer" if there is only one person there or "salsa" if there is only one crew member there. I only number it if there are two people at each station and no one has ever questioned it.
To your point, two months ago the editor said to be sure to say Tortilla 1 male on each reference. It does get a bit confusing but we all have our things ... I am OK with the next editor who tells me otherwise. I, too, thought if there was just one person at each post it was unnecessary detail. I give them what they want.
Shopping SoCal and Maui.
In my area 90% have black hair so I only mention hair color when it's not black.
Yeah, anymore for dark brown and black I just write "dark hair" and that goes for any MSC that requires it. I found out by mentioning to some friends who have really, really dark brown hair that it was black and I was corrected: "No, my hair is not black, it's dark brown." If you look at some African-American people's hair, you will see that it's not really black but varying shades of brown, usually. I'd say it's likely that most people who you might think have black hair really have dark brown if you look closely. But yes, Kenasch and Pua, give them what they want--that's what they pay us to do!
Edited 1 time(s). Last edit at 12/28/2016 02:04AM by JASFLALMT.
Edited 1 time(s). Last edit at 12/28/2016 02:04AM by JASFLALMT.
I have not received a email about the training. I am stll waiting 
@PuaM wrote:
All good points to mention. I have had editors say one should, no matter how many times in the same report, keep saying the male at Tortilla 1 or the female manager at Salsa 1 (even when there is just one person at each position.) I go with the flow. I keep doing it until another editor says stop ... In my experience, editing notes are brief and cite the particular question number for future reference. I use hair color and haven't been told not to, but never say never.@DareWright wrote:
@JASFLALMT wrote:
I've also learned that there is little consistency between editors. Some tell you not to mention hair color, others tell you to. I always mention hair color. Some tell you not to mention the type of shirt the manager wears (Henley, polo, etc.) and others have asked me to detail the type of shirt in the report. It gets frustrating at times.
Also, all the editor "notes" apparently get held against you for future ratings, even when the contradict each other.
Proof they are "held against you"?
@weatherman2111 wrote:
@PuaM wrote:
All good points to mention. I have had editors say one should, no matter how many times in the same report, keep saying the male at Tortilla 1 or the female manager at Salsa 1 (even when there is just one person at each position.) I go with the flow. I keep doing it until another editor says stop ... In my experience, editing notes are brief and cite the particular question number for future reference. I use hair color and haven't been told not to, but never say never.@DareWright wrote:
@JASFLALMT wrote:
I've also learned that there is little consistency between editors. Some tell you not to mention hair color, others tell you to. I always mention hair color. Some tell you not to mention the type of shirt the manager wears (Henley, polo, etc.) and others have asked me to detail the type of shirt in the report. It gets frustrating at times.
Also, all the editor "notes" apparently get held against you for future ratings, even when the contradict each other.
That's foul! How are you supposed to improve your narratives like that?
@weatherman2111 wrote:
Also, all the editor "notes" apparently get held against you for future ratings, even when the contradict each other.
"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
That's not true, weatherman2111. You really have to screw up a shop for anything to be held against you. There might be a comment or two about things that could use improvement but it's not anything that will affect the shopper rating and will not affect your ability to get shops in the future unless you really do a hack job on your shop and/or report. And if it's a contradiction between one editor to another, don't you think that the editor for the most recent shop would communicate about it to the managing editor?
No, they specifically told me I was getting too much feedback. Never had a shop rejected on the Chipotle side, just had to clear some things up. And their editors never communicate anything to each other. They barely communicate with us, and there is no way to ask them questions back.
Hmm, could things have changed that much since I was an editor for this MSC? It's only been a few years since I quit editing for them. I emailed back and forth with some of the other editors in my region from time to time, and I was in constant contact with schedulers and upper management including the management editor. I suppose it depends on the editor, but I generally emailed the shoppers I worked with directly and not through the system.
I rarely get any feedback other than the canned "Thank you for your report" sometimes with the "great" or "valuable information" in it. I am glad you got your feedback issue cleared up, but I would say you had an extremely picky editor.
I rarely get any feedback other than the canned "Thank you for your report" sometimes with the "great" or "valuable information" in it. I am glad you got your feedback issue cleared up, but I would say you had an extremely picky editor.
They never really get in contact with us in any substantive way. There's no way to ask them question back, so when they send a note and you're not sure what they mean there's no way to clear it up. The schedulers aren't always of much help clearing things up either as no one really knows what the other is doing. They also keep changing things in terms of who handles what as I am not on my 3rd scheduler in the last 4 months since they canned the good one.
@weatherman2111 wrote:
They never really get in contact with us in any substantive way. There's no way to ask them question back, so when they send a note and you're not sure what they mean there's no way to clear it up. The schedulers aren't always of much help clearing things up either as no one really knows what the other is doing. They also keep changing things in terms of who handles what as I am not on my 3rd scheduler in the last 4 months since they canned the good one.
WOW. What a shame that there has been so much turnover in your area. I have had the same scheduler, Michelle, who is wonderful, for several years. She performs shops for the same clients herself and she is very available. I'm not one to communicate a lot with schedulers or editors - I just want to get my assignments, to do them, report, and get paid - but I don't think MIchelle ever sleeps. She must be on call 24/7. I was accidentally shorted on payment once, e-mailed Michelle; she contacted Accounts Payable for me, and I was paid within hours. I've not had a problem with editors, but if I did, I would immediately e-mail Michelle. She seems to be on top of everything. Reading your comments about schedulers who don't know what the other is doing and getting canned and replaced, I appreciate Michelle all the more. She's a gem!
@weatherman2111 wrote:
They never really get in contact with us in any substantive way. There's no way to ask them question back, so when they send a note and you're not sure what they mean there's no way to clear it up. The schedulers aren't always of much help clearing things up either as no one really knows what the other is doing. They also keep changing things in terms of who handles what as I am not on my 3rd scheduler in the last 4 months since they canned the good one.
I have found the private FB group to be a great resource to clarify issues and discuss shops.
Deanna is mine. She is always available, too.@AustinMom wrote:
@weatherman2111 wrote:
They never really get in contact with us in any substantive way. There's no way to ask them question back, so when they send a note and you're not sure what they mean there's no way to clear it up. The schedulers aren't always of much help clearing things up either as no one really knows what the other is doing. They also keep changing things in terms of who handles what as I am not on my 3rd scheduler in the last 4 months since they canned the good one.
WOW. What a shame that there has been so much turnover in your area. I have had the same scheduler, Michelle, who is wonderful, for several years. She performs shops for the same clients herself and she is very available. I'm not one to communicate a lot with schedulers or editors - I just want to get my assignments, to do them, report, and get paid - but I don't think MIchelle ever sleeps. She must be on call 24/7. I was accidentally shorted on payment once, e-mailed Michelle; she contacted Accounts Payable for me, and I was paid within hours. I've not had a problem with editors, but if I did, I would immediately e-mail Michelle. She seems to be on top of everything. Reading your comments about schedulers who don't know what the other is doing and getting canned and replaced, I appreciate Michelle all the more. She's a gem!
Shopping SoCal and Maui.
Somehow my search settings got screwed up the other day and I saw that Deanna also schedules for some overseas locations...No wonder these schedulers never sleep...she is in too many time zones! Deanna is great.
How long does it take for a scheduler to reply back with training information? I know they are busy.
Thanks
Thanks
@Isaiah4031a wrote:
How long does it take for a scheduler to reply back with training information? I know they are busy.
Thanks
What kind of training information are you wanting? After signing up, did you receive an email about training in your area? If you received an email and want information about the scheduled training, they usually respond very quickly. If you did not receive an email about a scheduled training and you are just inquiring how long you will have to wait until a training class is scheduled in your area, you may not receive an email very quickly. I'm not sure what information they would have to give you.
Didn't you just sign up a week ago? If there are a lot of Chipotles in your area and they are actively opening new locations, and they are short on shoppers, there may be a training soon in your area. If there are not a lot of locations and if they currently have enough shoppers in your area, you may wait a long time for a training to be scheduled in your area. The company makes a significant investment in training new shoppers onsite and they do not schedule a training in an area until they need shoppers.
@Isaiah4031a wrote:
How long does it take for a scheduler to reply back with training information? I know they are busy.
Thanks
The schedulers don't contact you immediately when you register with the company, Isaiah. You won't hear anything until they need shoppers in your area and they announce a training class.
Where are you located? In a lot of locations, the company seems to have plenty of shoppers. Is the client opening a lot of new locations near you? Right now, each location is shopped fewer times per month than they were last year, so there are fewer shops available for shoppers. The company will not do a training until they need several new shoppers, and there are usually at least 7-10, or more, in a class. In some areas, the wait for training might be a few months. In other areas, the wait could be two years or more.
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