@asvsc wrote:
The company is CSA.
I should make it known that in my first email response back to them I did question the trustworthiness of the information they provide their shoppers if I was not to be compensated for my time and effort for an inaccuracy on their part. Maybe that was too much, but I was trying to be direct in addressing why the reason for the misunderstanding was because I received incorrect information. The editor did not take it very well and said I was accusing them of providing false information. (This I don't understand because I literally attached a screenshot of the "false information" and the editor referenced in the email that they gave me an outdated form)
The CEO may already be aware of the situation because in another instance which I alluded to earlier, she contacted me to inform me that a shop I did was unacceptable and she was aware of another pending shop which she was discussing with her team. I do not think this other shop is relevant, but I can expand on it if you want. I do however think it is interesting that they are referencing other pending shops in my shop history while trying to reprimand me for a totally unrelated instance.
@asvsc wrote:
The CEO may already be aware of the situation because in another instance which I alluded to earlier, she contacted me to inform me that a shop I did was unacceptable and she was aware of another pending shop which she was discussing with her team. I do not think this other shop is relevant, but I can expand on it if you want. I do however think it is interesting that they are referencing other pending shops in my shop history while trying to reprimand me for a totally unrelated instance..
@asvsc wrote:
@roflwofl Don't hold back, I'm looking for constructive criticism and advice!
This is actually the only issue with an editor that I've had. In the issue with the other shop, I had no problems with the editor and have had no disagreements previously. She was kind, responsive and gave me positive feedback and rated my shop a 10. I had no idea something was wrong until 2 nights ago when the CEO emailed me to tell me that the client rejected it and that she didn't see a working relationship with me continuing much further. I was totally caught off guard and am still confused but I'm not really pushing the issue since I don't want to be the person with two issues with them instead of just one.
@roflwofl wrote:
OK, let me say first I do not mean to be critical. I mean my comments only to help since you have asked for help. This is a great forum. I have mystery shopped since 2010, and I learned how to mystery shop from the great posters on this forum who are always generous with their knowledge and advice.
First, I have worked for CSA, but not extensively, a few shops here and there. I've had no problems.
My comment is on your admission that "in my first email response back to them I did question the trustworthiness of the information they provide their shoppers if I was not to be compensated for my time and effort for an inaccuracy on their part....." That's a way much. Remember that mystery shoppers are independent contractors and the mystery shopping companies are our customers. It's always helpful to remember the old adage "the customer is always right" and the reality of the situation "the customer is always right, even when he isn't." It pays to keep your communications with your customer positive (especially the first one!), approaching a problem as though there has been a mistake made and you both will want to work together to correct it. Starting off with a statement like you quoted starts the communication on a rather ugly, accusatory footing. A lot of the relationship you build with a company is based on your track record completing their shops. When you contacted them about this mistake, you have a track record of two shops, the first unsuccessful, and now a problem with the second. I agree with the editor that it sounded like you were accusing them of providing false information. Sometimes it pays to say less and attach your documentation and let your documentation speak for itself. You may have had great documentation, but after insulting them in the email, they may have not bothered to look at it.
I would pursue it, but I would be very tactful. Speak sweetly and let the documentation speak for itself. This is a reputable company that will want to do the right thing. If you are truly right, and your documentation shows that you are right, CSA will want to fix the problem. Cut back on the aggression and give them a chance.
Welcome to the forum, and I wish you luck with getting this shop resolved and with your future shops.
@MMMM wrote:
Wow! I am truly impressed with your gentle, kind and encouraging tone. You conveyed perfectly a pertinent and valid point.
@spicy1 wrote:
Wait. Knowing that the report form was incorrect, why would they send the report to the client for approval? If the editor notices that the report was not acceptable, they wouldn't even send it to the client at all.....right!?
@asvsc wrote:
I should make it known that in my first email response back to them I did question the trustworthiness of the information they provide their shoppers if I was not to be compensated for my time and effort for an inaccuracy on their part. Maybe that was too much, but I was trying to be direct in addressing why the reason for the misunderstanding was because I received incorrect information. The editor did not take it very well and said I was accusing them of providing false information. (This I don't understand because I literally attached a screenshot of the "false information" and the editor referenced in the email that they gave me an outdated form)
ance.