This is the latest feed back from a shop: Thank you for your report. In the future, your narrative MUST be a detailed, step-by-step account of your entire phone conversation. Your narrative needed more details, but I was able to fill them in from the recording. Some information had to be moved around as it was in the incorrect spot. Next time, please use the questions in the survey as a guide for your narratives. In the future, please be sure to fully explain every "No" response in the narrative. In this report, there were four "No" responses not mentioned in your comments.
I;m not lazy and I have a Masters degree but I just don't notice that it needs more detail. I'm thinking about taking a creative writing class or something. (sigh)