@JASFLALMT wrote:
You don't understand Shop-et-al's questions either, do you.
@johnb974 wrote:
@Shop-et-al wrote:
johnb947,
Are you trying to lead us mules into a new thought? Perhaps you are suggesting that some shop requirements, such as a mandatory 30 minute visit for shops which sometimes can be finished in half that time, could be changed? *ponders* Do you think that spending extra time after the presentation is necessary or unnecessary? Does it give an information advantage to some shops and a disadvantage to others? ?
Read the guide lines on the 30 minutes. There is no mention of staying in the store for 30 minutes. The 30 minutes only apply to the time waiting for a sales person. After meeting the sales agent, you're free to go.
@Megs7521 wrote:
Reading this makes me feel like my brain is melting out my ears.
It reminds me of the latest update to shopper guidelines for a shop I do regularly. “Curb appeal picture (an overall picture of the location, NOT a picture of the actual curb).”
@spicy1 wrote:
I'm going to clear this up, ok.
Assuming this is a MetroPCS, I just looked at the guidelines. The guidelines DO NOT say that you have to be in the store for any particular minimum or maximum amount of time unless you are waiting for service. It says that you must wait 20 minutes to be assisted. If, after 20 minutes you are not assisted then you are free to go and report your findings.
The guidelines DO NOT say that you have to be in the store for any particular period of time once you have been assisted or once you enter if you are assisted. So, when @johnb974 left the store he had not been at the store for 15 minutes. That should not be a problem because the interaction had occurred as much as it could have since it was obvious that it was over based on whatever cues he received by the Associate.
However, he received an email asking why he had not been in the store for 15 minutes and his shop was invalidated. Therefore, he has decided that he will continue to do these shops and if the interaction, in the store and with an Associate, does not last 15 minutes then he will sit in his car for the remaining time.
His shop should not have been invalidated because he did nothing wrong. However, the choice now to fake a shop is not the answer either. What is the answer? If you can't hang for a 15 minute cell shop don't take the shop.
@johnb974 wrote:
On those shops, if you put in less than 15 minute on the shop time, ANOTHER question pops up and asks, "Why did this shop take less than 15 minutes" You don't see that when you get the guidelines and print them out. That only appears after you start filling out the report.
@johnb974 wrote:
Here is how this shop plays out. You print out the report and what is required. No mention of having to spend 15 minutes in the store. No mention of any time limits. You do the shop and fill out the report, when you started and when you left. The shop only took 10 minutes. Another question pops up, that wasn't part of the report, asking "How did you finish the shop in less then 15 minutes?" I explain, there were no other customers. I get a message back, shop denied. Because I didn't spend 15 minutes in the shop. They don't tell you that until AFTER you finish the shop.
And unlike your statement above, NOWHERE, VERY PLAINLY or otherwise, in that quote does it say they actually DID the shop.@bgriffin wrote:
@johnb974 wrote:
@Rousseau wrote:
There's one shop out there that requires one to spend 30 minutes on site. Problem is that store is only about 10 x 15 feet and nearly never has more than one customer in it. So one lingers, and lingers, looking at the same unwanted trinket over-and-over, pondering it, after the clerk has several times sold, resold, and attempted to close the sale...
I would just go out and sit in my car.
Just so it's here, and you're not confused. Here is the quote I am talking about.
@MFJohnston wrote:
So, it is not required to spend 15 minutes in the shop - so long as you explain why not? This suggest that @johnb974's shop was rejected for some reason other than not spending enough time in the store. Moreover, hanging out in the car and being a bit deceitful about how much time was spent in the store would not solve the issue.
@KathyG wrote:
I have done many phone shops for a particular MSC where I get the pop-up asking why I wasn't there for 15 minutes. I explain why, using some of the report requirements the associate did not perform, and have never had a shop denied.
@johnb974 wrote:
Here is how this shop plays out. You print out the report and what is required. No mention of having to spend 15 minutes in the store. No mention of any time limits. You do the shop and fill out the report, when you started and when you left. The shop only took 10 minutes. Another question pops up, that wasn't part of the report, asking "How did you finish the shop in less then 15 minutes?" I explain, there were no other customers. I get a message back, shop denied. Because I didn't spend 15 minutes in the shop. They don't tell you that until AFTER you finish the shop.
@KathyG wrote:
I have done many phone shops for a particular MSC where I get the pop-up asking why I wasn't there for 15 minutes. I explain why, using some of the report requirements the associate did not perform, and have never had a shop denied.
@johnb974 wrote:
Here is how this shop plays out. You print out the report and what is required. No mention of having to spend 15 minutes in the store. No mention of any time limits. You do the shop and fill out the report, when you started and when you left. The shop only took 10 minutes. Another question pops up, that wasn't part of the report, asking "How did you finish the shop in less then 15 minutes?" I explain, there were no other customers. I get a message back, shop denied. Because I didn't spend 15 minutes in the shop. They don't tell you that until AFTER you finish the shop.
@TroyHawkins wrote:
@johnb974 wrote:
On those shops, if you put in less than 15 minute on the shop time, ANOTHER question pops up and asks, "Why did this shop take less than 15 minutes" You don't see that when you get the guidelines and print them out. That only appears after you start filling out the report.
As you and others who read the instructions said, time spent in the store was not a requirement. You seem to be hung up on the fact that a question appeared that you were unprepared for. Has the MSC given you a reason why they rejected your shop? Did they actually tell you the reason they rejected your shop was due to not spending at least 15 minutes in the store?
@Megs7521 wrote:
@johnb974 Do you remember how many minutes you were in the store that time?
@MFJohnston wrote:
@johnb974
Were you told that the shop was rejected because of the time constraint? Or, are you assuming that that was the reason?
@MFJohnston wrote:
If you shop is the same that @KathyG did, it sounds like you should not have had it denied for that reason. It would make sense to contact the project manager.
HOWEVER, that does not change the fact that now that it is known how long you are expected to say, you need to actually stay inside the store for that long.
@spicy1 wrote:
The only one that has that pop-up question is the Cricket audit How can you do a Cricket audit in 5 or 10 minutes?
@Shop-et-al wrote:
@johnb947: please forgive us for taking so long to get the point. In our defense, we only needed a few pages to catch on to what you meant.
@spicy1 wrote:
The only one that has that pop-up question is the Cricket audit How can you do a Cricket audit in 5 or 10 minutes?