@MFJohnston wrote:
@johnb974 wrote:
What this boils down to is a MSC or client that ask you about something that wasn't in the guidelines and than denies the shop. I've had this happen a just a few times. I just wish the MSC or clients would take a closer look at reports and ask the mystery shoppers what they think. We're the ones doing the work and meeting the people.
Hmmmm... That’s never happened to me......
@gukka wrote:
I do apologize that I have not read all of the past year or so of johnb974's postings. I was not aware this was a requirement for commenting. Unclear guidelines...
Nevertheless: Where are the guidelines for this specific shop or shops? What you've posted are quotes from johnb974. How does Rousseau know "exactly what shop it is" or what the exact guidelines say? I've seen my own shop guidelines change from shop to shop and even change hours or sometimes even minutes before the shop is to be completed. Some have even changed after the assigned shop time window closed. Some were silent on what to do if the location was closed or if the store's name had changed (in that case, from one national dollar store to another in the same space).
The first of his quotes: "requires one to spend 30 minutes on site." This is not the quoteed shop guideline, is it? And "insinuates" means "hint" or "suggest," so that's not a clear, unambiguous guideline (if it's an actual part of any guideline at all). We don't know what "on site" means or if it's part of the guidelines.
Similar insinuation with the second quote. If, indeed, it was part of the guidelines. There should be nothing to insinuate, cameras or not.
@bgriffin wrote:
@gukka wrote:
I do apologize that I have not read all of the past year or so of johnb974's postings. I was not aware this was a requirement for commenting. Unclear guidelines...
Nevertheless: Where are the guidelines for this specific shop or shops? What you've posted are quotes from johnb974. How does Rousseau know "exactly what shop it is" or what the exact guidelines say? I've seen my own shop guidelines change from shop to shop and even change hours or sometimes even minutes before the shop is to be completed. Some have even changed after the assigned shop time window closed. Some were silent on what to do if the location was closed or if the store's name had changed (in that case, from one national dollar store to another in the same space).
The first of his quotes: "requires one to spend 30 minutes on site." This is not the quoteed shop guideline, is it? And "insinuates" means "hint" or "suggest," so that's not a clear, unambiguous guideline (if it's an actual part of any guideline at all). We don't know what "on site" means or if it's part of the guidelines.
Similar insinuation with the second quote. If, indeed, it was part of the guidelines. There should be nothing to insinuate, cameras or not.
Now you're just being obtuse.
Ummm. Rouseau knows what shop they did. Because they did it. Rousseau's shop was different than JohnB's shop. Apparently even quoting and reiterating exactly what was said is still above your reading comprehension level. So I'm going to break it down. Step by step.
1. Rousseau did a shop.
2. Since Rousseau did the shop it stand to reason that Rousseau read the guidelines.
3. Rousseau stated that he/she did said shop and that it was required to be there for 30 minutes.
4. Since Rousseau did the shop. And Rousseau read the guidelines for said shop. And Rousseau stated that being in the store 30 minutes was a requirement, then the only logic explanation is THE 30 MINUTES WERE IN THE GUIDELINES!
5. We have now concluded that the guidelines for the shop Rousseau did stated the 30 minute requirement.
6. JohnB replied that he would sit in his car instead of waiting the rest of the 30 minutes.
7. We have no concluded that JohnB would lie and say he was in the store for 30 minutes when he was not.
I'm not sure how plainer I can put it.
No need to be rude and arrogant. Again. In fact, that's against this site's posting guidelines.@bgriffin wrote:
@gukka wrote:
I do apologize that I have not read all of the past year or so of johnb974's postings. I was not aware this was a requirement for commenting. Unclear guidelines...
Nevertheless: Where are the guidelines for this specific shop or shops? What you've posted are quotes from johnb974. How does Rousseau know "exactly what shop it is" or what the exact guidelines say? I've seen my own shop guidelines change from shop to shop and even change hours or sometimes even minutes before the shop is to be completed. Some have even changed after the assigned shop time window closed. Some were silent on what to do if the location was closed or if the store's name had changed (in that case, from one national dollar store to another in the same space).
The first of his quotes: "requires one to spend 30 minutes on site." This is not the quoteed shop guideline, is it? And "insinuates" means "hint" or "suggest," so that's not a clear, unambiguous guideline (if it's an actual part of any guideline at all). We don't know what "on site" means or if it's part of the guidelines.
Similar insinuation with the second quote. If, indeed, it was part of the guidelines. There should be nothing to insinuate, cameras or not.
Now you're just being obtuse.
Ummm. Rouseau knows what shop they did. Because they did it. Rousseau's shop was different than JohnB's shop. Apparently even quoting and reiterating exactly what was said is still above your reading comprehension level. So I'm going to break it down. Step by step.
1. Rousseau did a shop.
2. Since Rousseau did the shop it stand to reason that Rousseau read the guidelines.
3. Rousseau stated that he/she did said shop and that it was required to be there for 30 minutes.
4. Since Rousseau did the shop. And Rousseau read the guidelines for said shop. And Rousseau stated that being in the store 30 minutes was a requirement, then the only logic explanation is THE 30 MINUTES WERE IN THE GUIDELINES!
5. We have now concluded that the guidelines for the shop Rousseau did stated the 30 minute requirement.
6. JohnB replied that he would sit in his car instead of waiting the rest of the 30 minutes.
7. We have no concluded that JohnB would lie and say he was in the store for 30 minutes when he was not.
I'm not sure how plainer I can put it.
Read your guidelines. They pop up often and, in this case, are VERY clear.@bgriffin wrote:
Wow.
@johnb974 wrote:
6. JohnB replied that he would sit in his car instead of waiting the rest of the 30 minutes.....that's a lie.
@johnb974 wrote:
@Rousseau wrote:
There's one shop out there that requires one to spend 30 minutes on site. Problem is that store is only about 10 x 15 feet and nearly never has more than one customer in it. So one lingers, and lingers, looking at the same unwanted trinket over-and-over, pondering it, after the clerk has several times sold, resold, and attempted to close the sale...
I would just go out and sit in my car.
@gukka wrote:
Read your guidelines. They pop up often and, in this case, are VERY clear.@bgriffin wrote:
Wow.
@johnb974 wrote:
4. Since Rousseau did the shop. And Rousseau read the guidelines for said shop. And Rousseau stated that being in the store 30 minutes was a requirement, then the only logic explanation is THE 30 MINUTES WERE IN THE GUIDELINES!.....not the shop I did. I've told you before, 15 minutes.
There are OTHER phone shops that ask you to wait 30 minutes, but not this one. And those that say 30 minutes, that's only for WAITING for a sales rep. That's not how long you stay in the store. It's how long they want you to WAIT to talk to a sales rep. You really need to pay attention to the guidelines.
@johnb974 wrote:
4. Since Rousseau did the shop. And Rousseau read the guidelines for said shop. And Rousseau stated that being in the store 30 minutes was a requirement, then the only logic explanation is THE 30 MINUTES WERE IN THE GUIDELINES!.....not the shop I did. I've told you before, 15 minutes.
There are OTHER phone shops that ask you to wait 30 minutes, but not this one. And those that say 30 minutes, that's only for WAITING for a sales rep. That's not how long you stay in the store. It's how long they want you to WAIT to talk to a sales rep. You really need to pay attention to the guidelines.
@Shop-et-al wrote:
Would you do this because there was no requirement to stay for thirty minutes?
@johnb974 wrote:
@Rousseau wrote:
There's one shop out there that requires one to spend 30 minutes on site. Problem is that store is only about 10 x 15 feet and nearly never has more than one customer in it. So one lingers, and lingers, looking at the same unwanted trinket over-and-over, pondering it, after the clerk has several times sold, resold, and attempted to close the sale...
I would just go out and sit in my car.
@Shop-et-al wrote:
johnb947,
Are you trying to lead us mules into a new thought? Perhaps you are suggesting that some shop requirements, such as a mandatory 30 minute visit for shops which sometimes can be finished in half that time, could be changed? *ponders* Do you think that spending extra time after the presentation is necessary or unnecessary? Does it give an information advantage to some shops and a disadvantage to others? ?